Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal
To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
ILARA Health is looking for a Customer Success Manager to manage our portfolio of medical facilities clients.
This position is responsible for taking membership of prospective non-members, renewing membership, selling Nature Kenya merchandise at the front office and cleaning the office and ensure overall office neatness.
The Front Office Assistant is expected to work under the supervision of the Programme Support Manager, through the Programme Assistant and will assist with assigned office duties.
To respond to requests from internal and external stakeholders by logging, responding to, and prioritising all calls that come to the Helpdesk
Reporting to the Account Accelerator the position holder is to acquire, manage and support online customers, with an objective of growing customers on the DigiFarm market place platform that will lead to demand generation & fulfillment, increase product penetration, offer first line support and meet overall NPS target.