The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.
Identify, Recruit, train and mentor a high caliber sales team while overseeing and ensuring the smooth running of the day to day operations of the unit.
The job holder will provide leadership to the team in handling Corporate Pensions, ensuring conservation and retention of existing business while providing superior service to retirement benefits business clients (deposit administration) in full compliance with the laid down procedures and guidelines as set out in the operations manuals.
The job holder will assist in the effective and efficient running of the claims department by ensuring prompt processing of claims and benefits, at minimal costs with great emphasis on service delivery.
The job holder will be responsible for driving the achievement of business objectives through the implementation of the Human Resources strategy, policies and practices.
The job holder will be responsible for driving implementation of the sales strategy for the bancassurance channel to ensure achievement of the department’s strategy.
The job holder will be responsible for timely and accurate financial reporting, meeting statutory and regulatory requirements and reconciliation of the general ledger accounts.
The purpose of this role is to assist the Group Head, FI Trade and Correspondent Banking, grow the Financial Institutions business within the Group through the delivery of innovative and customized solutions to meet the specific requirements of Financial Institutions.