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About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within, now and in the future.
To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact
Program / Department Summary
Merc Corps (MC) has been present in Kenya since 2008 and has to date built a robust and diverse portfolio of programs working to enable Kenyans affected by poverty, resource scarcity and conflict – in particular the youth, women, adolescents, and marginalized communities – to be healthy, productive and to drive peace and development of their communities. To do this, we deliver integrated programming to strengthen resilience, market and governance systems, and address the root causes of conflict. Mercy Corps Kenya (MCK) also collaborates with neighboring countries to implement a number of multi-country and cross-border programs
The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs (Mercy Corps)’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations, and specifications
General Position Summary
The primary role of ICT Systems Administrator (ITSA) is to oversee and maintain all aspects of a Mercy Corps Kenya (Head office in Nairobi and all field offices) ICT Systems/infrastructure and effective programs to deliver programmatic impact through savvy application of technology. This includes maintaining networks, servers, and security programs and systems. ITSA manages the upgrade and installation of new hardware and software, performs troubleshooting to address any problems with computer systems, and assesses viruses and potential threats to the organization’s network. S/he will support the use of email, creates and changes passwords, makes suggestions for improvements to computer systems, backup data, and performs data recovery if needed. Also, S/he is responsible for promoting ICT systems within Mercy Corps through research, training, webinars, and how-to guides and by building and managing an active ICT community of practice among team members. ITSA will coordinate with the Regional IT System Administrator, Operations Director, and other designated persons.
Essential Job Responsibilities
ICT Systems Administration
- Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor user activities to ensure adherence to these policies.
- Conduct staff training on computer basics, office applications, and existing networks. Assist, as needed, with developing applications or databases for program and operational staff.
- Responsible use and confidentiality of any information identified as sensitive.
- Regularly update anti-virus programs and ensure the entire network and computers are virus-free.
- Ensure the Global IT Policy and IT Disaster Recovery plan is in place and implemented; coordinate with Internal Auditors on IT audit and compliance requirements.
- Under the guidance of the Regional IT Systems Administrator, undertake the repairing and maintaining of LAN-s, Managing Cisco Meraki Appliances, internet systems, and general IT maintenance and training– as per needs outlined by the Head of Office and Operations Manager.
- Oversee repair of computers and IT equipment at a local level, when possible – facilitate and advise on best, safest and most economical solutions in consultation with the Regional IT Systems Administrator.
- Maintain an efficient Local Area Network for Mercy Corps Kenya offices. Do not change the current design of configurations without written approval after analysis by the Regional IT Systems Administrator and the Head of Office. Current designs are appropriate for the programmatic needs for the office and any additions or changes require prior approval and planning.
- Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the Procurement Department.
- Manage the creation and deactivation of staff email addresses as requested by HR department
- Assist in administration functions as needed; assist logistics staff in inventorying and tracking IT assets.
- Assist in identifying specifications, relocation, and assembly of any equipment including computers, printers, and accessories in all offices, as required.
- Collaborate with other African and Global IT Administrators in Knowledge sharing and support.
- Ensure that the Local or Online backup system is running smoothly by conducting regular backup checks and offsite backup for Local backup systems or make sure that staff store Mercy Corps data on their Online backup account for an Online backup system.
- Install and configure Cisco Meraki devices and also use the Meraki dashboard in managing, troubleshooting, and proactively preventing network downtimes.
- Provide end user support on M365 usage and troubleshooting. Work closely with the global M365 team in scheduling and hosting M365 training and webinars. Help in designing SharePoint structure for the country team and programs.
- Tracking key advances in technology and innovative applications to keep fresh and updated on latest developments. Understand emerging technology trends and potential organizational impacts.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.
- Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values always and in all in-country venues.
IT Support Interns
Reports Directly To: Operations Director with dotted line to Regional IT Systems Administrator
Works Directly With: Regional IT Systems Administrator, Program Leads, Chief of Parties, Head of Offices
Knowledge and Experience
- A minimum of Three years’ experience in information technology systems (IT).
- A relevant university degree in computer sciences is desirable.
- Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
- Exclusive knowledge of Managing Cisco Meraki Appliances, a good understanding of firewall, traffic shaping and proxy, G Suite, TCPIP settings, Linux, and Windows applications, Microsoft O365 Suite, Web Application programing (Added Advantage), Data analysis and presentation (added advantage).
- Experience in upright maintenance of all internet accounts, Logins, and account status.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
- The ability to troubleshoot, plan and design minimal maintenance systems is necessary.
- Ability to troubleshoot and maintain both wireless and cable connections is required.
- Must understand, follow, and implement existing policies on IT equipment use and best practices.
The ideal candidate will be able to recognize promising concepts and lead their development into full-fledged technology implementations at scale. S/he will have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs. Multi-tasking, prioritizing, problem solving and simultaneous attention to details. S/he will be an excellent communicator, able to demystify technology to team members with less technical familiarity. Willingness and ability to interact and work effectively as part of a team and coordinate with cross-functional teams is essential.
Living Conditions / Environmental Conditions
The position is based in Nairobi, Kenya and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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