Absa Bank – Claims Office – FAK.

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Job Summary

To provide support procedures to advise on, coordinate, and settle routine claims and is accountable for the finalisation of the claim end-to-end.

Job Description

  • Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed. 
  • • Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
  • •Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
  • •Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
  • • Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
  • • Liaise and visit brokers, banks, Agents, and Direct clients to build relationships 
  • • Assist in the salvage’s disposal process.
  • • Ensure that all the cost containment strategies in claims department are adhered to.
  • • Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
  • • Escalate poor performing accounts to Head of claims for management

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