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To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures .
- Ensure that all claims reported are registered in line with the company procedures and reserve accordingly.
- Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.
- Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs.
- Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
- Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
- Liaise and visit brokers, banks, Agents, and Direct clients to build relationships.
- Assist in the salvage’s disposal process.
- Ensure that all the cost containment strategies in claims department are adhered to.
- Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
- Escalate poor performing accounts to Head of claims for management.
- Bachelor’s degree in business management OR bachelor of commerce