Absa Bank Limited – Assistant Claims Analyst – FAK

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Job Summary

To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures .

Job Description

  • Ensure that all claims reported are registered in line with the company procedures and reserve accordingly.
  • Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.
  • Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs.
  • Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
  • Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
  • Liaise and visit brokers, banks, Agents, and Direct clients to build relationships.
  • Assist in the salvage’s disposal process.
  • Ensure that all the cost containment strategies in claims department are adhered to.
  • Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
  • Escalate poor performing accounts to Head of claims for management.


  • Bachelor’s degree in business management OR bachelor of commerce


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