African Population And Health Research Center (APHRC)- IT Support Officer.

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S/he will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the APHRC complex- the Campus and Ulwazi Place. The IT Support Officer will:

  • Ensure tidiness of all data and networking equipment and server room at the hotel (Ulwazi Place).
  • Consolidate and advise the ICT Manager on the ICT needs and requirements at the hotel.
  • Ensure firewall implementation and management, servers, workstations and network infrastructure configuration, networking equipment; wireless AP and switches, domain controller and Active Directory management, PABX management: 3CX, VPN configuration and email accounts management.
  • Ensure smooth functioning and co-ordination of vendors for guest Internet, conferencing, Property Management Systems – eZee, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
  • Set-up, configure and deploy hardware and software.
  • Prepare & implement preventive maintenance schedule for all IT hardware & software.
  • Manage disaster recovery process and ensure regular daily backup is taken.
  • Set up antivirus and provide day to day support.
  • Ensure that policies and procedures relating to PCI compliance are updated.
  • Maintain a system error / progress log book and address reported problems.
  • Ensure IT Audit points are implemented as per relevant Standard Operating Procedures.
  • Monitor and maintain proper inventory of hardware and software licenses.
  • Be familiar with ICT Policies and ensure their implementation through regular staff awareness and training sessions.

Qualifications, Skills, and Experience

  • Bachelor’s degree in Information Technology, Computer Science or equivalent.
  • At least 3 years relevant experience.
  • Must be a self-starter, alert, energetic, responsible and flexible.
  • Advanced knowledge of networking fundamentals, general network setup and device configuration.
  • Knowledge of Linux and Windows Servers implementation and configuration.
  • Demonstrated ability to support Windows, Linux, Unix and Mac OS users’ workstations.
  • High level of confidentiality due to the kind of information that is interacted with on a daily basis.


  • A warm personality, attentive and smartly presentable.
  • Committed to delivering high levels of customer service.
  • Responds courteously and efficiently to queries and problems from guests and system users.
  • Ability to identify and implement solutions to user challenges and concerns.
  • Keeping abreast with the latest hospitality sector technologies and security risks.

To apply




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