Aga Khan University Hospital – Clinical Liaison, Patient Business Services Department

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Key responsibilities

Risk Management:

  • Advise finance on risky scheduled cases prior to admission
  • Provide a second medical opinion on flagged cases to finance
  • Monitor non-transferable admissions with financial difficulties to determine when they become transferable
  • Represent finance on the Long Stay committee comprised of the clinical leadership and finance
  • Provide recommendations regarding care plans for flagged cases
  • Carry out clinical resolutions to completion

Process Management

  • Prepare, implement, and review procedures and policies for handling flagged cases within finance while incorporating the clinical considerations
  • Prepare and present periodic reports on the clinical status and care management of flagged cases
  • Always ensure availability of feedback to stakeholders

Care Management

  • Review medical files for all cases flagged by finance to establish suitability of medical recommendations affecting discharge
  • Highlight and investigate flagged cases with the potential for financial risk arising from medical recommendations, and advise finance and the long stay committee
  • Update finance on progress and care plan flagged cases
  • Ensure timely preparation of documents for flagged cases by respective clinicians
  • Ensure accurate and timely communication between clinicians and patients regarding patient costs and clinical guidelines

Referrals Management

  • Create relationships with other hospitals in Kenya and region for ease of transfer
  • Liaise with other hospitals to source appropriate beds and acceptance for flagged patients
  • Arrange for transportation of flagged patients from AKUHN to receiving hospital
  • Ensure handover of the transferred patient at the receiving hospital

Qualifications and skills required:

  • Bachelor of Medicine and Bachelor of Surgery or equivalent Bachelor’s degree in a clinical area
  • Master’s degree in Health Management will be an added advantage
  • Licence from Kenya Medical Practitioners and Dentists’ Council or its equivalent, based on area of specialization
  • Atleast 3 years of clinical experience in an acute care setting
  • Experience in handling/ dealing with clinicians at all levels of seniority
  • Demonstrable expert knowledge and skills in area of responsibility.
  • Demonstrates leadership and management skills.
  • Displays professionalism in all areas of work.
  • Effective communicator at both operational and interpersonal settings