Salix Data – Call Center Trainee/Agent

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Company Description

Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, Forensic Collection, E-Discovery Processing, Cyber Security and workflow automation.

We have a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in the region, including all local Fortune 500 companies, and many regional leaders.

Our vision is to be a business of purpose on purpose. We help organizations and communities thrive by making data meaningful. Below are the values that we espouse:

  1. SERVICE: We committed to creating an environment where our organization SERVES our customers, our community, and our employees by proactively understanding and meeting their needs.

  2. ACHIEVEMENT: We are committed to ACHIEVING sustained growth and profitability for the company, providing opportunities to ACHIEVE personal and professional growth for our people, and ACHIEVE promised results for our customers.

  3. LEADERSHIP: We are committed to being a LEADER in technology, service, and solutions for our customers. SALIX is committed to mentoring and growing leaders from within.

  4. INTEGRITY: Our overall goal is to honor God in how we treat people and how the company creates and executes its strategies. INTEGRITY means that we strive to do what is right, good, and fair. We are committed to exceeding client’s expectations with world-class service and the highest level of integrity and professionalism.

  5. EXPERTISE: We are committed to being EXPERTS in the areas that we serve our customers. We will provide our employees with the necessary training and support to develop the EXPERTISE needed to deliver for our customers.

SALIX employees are treated as part of the team and are expected to provide insight and innovative ideas to the challenges that our customers are experiencing. 

Job Description

The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and responsibilities during and after the training:

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Complete call logs and reports
  • Recognize, document, and alert the management team of trends in customer calls
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Utilize software, databases, scripts, and tools appropriately
  • Meet personal/team qualitative and quantitative targets
  • And any other duties assigned


  • 1 year experience in a call center or customer service environment
  • Diploma or Degree in public relations or any other related field
  • Knowledge of administration and clerical processes
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • Familiarity with CRM systems and practices
  • Verbal, (English language proficiency
  • Superior listening skills
  • Proficient in relevant computer applications
  • Stress tolerance and resilience
  • Excellent data entry and typing skills
  • Achieve thoroughness and accuracy when accomplishing a task.
  • Willingness to think proactively and anticipate future needs






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