Caritas Microfinance Bank – Head of Credit.

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To manage the end-to-end credit operations and service delivery processes by leading a centralized Credit Administration, Monitoring and Control Department whose core function is to monitor the bank’s exposure from different risk angles and provide fundamental support to protect the bank’s risk assets.


  • To formulate credit policies and procedures and ensure they are implemented, reviewed, and complied to.
  • Manage the credit function of the microfinance bank efficiently and effectively to ensure profitability and risk mitigation
  • Facilitate development and advise on pricing of credit products through the evaluation of customer needs and activities in liaison with other departments.
  • Risk management through monitoring and administration of credit performance using credit scoring, appraisal reports and monitoring of customers’ credit rating with credit reference agencies.
  • Develop and maintain business relationships with key customers and stakeholders to create business opportunities.
  • Responsible for ensuring a strong portfolio quality and control of the credit book by providing support to the branches on credit matters.
  • Responsible for credit administration by setting terms of credit and ensure timely repayment by customers.
  • Negotiate repayment plans and discontinue credit to late-paying business customers
  • Initiate legal action to recover debts if necessary, meeting other creditors, arranging for goods to be recovered, and organizing for liquidation of a defaulter’s assets to offset outstanding debt.
  • Ensure all income is collected as per the approved terms
  • Ensure Disbursements are done as per approval terms
  • Generate management reports as well as periodic returns to CBK and CRB
  • Track credit facilities for all newly approved credit relationships within agreed terms of lending and time frames
  • Provide oversight on the normal and watch accounts and liaise with branch managers to ensure remedial action are taken promptly
  • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction through coaching and mentorship.
  • Develop, implement, and monitor the bank’s overall credit strategy
  • Continuous review of the credit policies and processes to ensure they remain robust and responsive to the customer’s dynamic business needs
  • Manage the credit team to enhance productivity, effectiveness
  • Oversee overall management of the credit processes within the bank policies and guidelines to minimize lending risks.
  • Champion and embed culture of compliance to procedures and best credit practices
  • Develop, manage, and monitor budget for the function
  • Identification and mitigation of credit exposures through external environment risk assessment as per the prudential guidelines
  • Responsible for preparation and presentation of the credit board committee monthly reports and loan requests.
  • Responsible for successful induction training of the newly recruited staff in the bank
  • Preparation and review of MOUs for institutional business
  • Ensure automation and review of loan appraisal processes
  • Responsible for security documentation and management to ensure all collateral are safely stored for use of tracking and safety
  • To perform any other duty as assigned, in line with the organization goals and objectives

Minimum Qualifications and Experience 

  • University Degree in Business related field.
  • MBA in strategic management or finance
  • CPA (K) (AA)
  • Proficiency in computer use including MS Office tools and banking systems.
  • At least 6 years banking experience in credit department 3 of which MUST be in a Managerial role.
  • Strong presentation and communication skills.
  • Proven ability to analyze and appraise loans of all types
  • Possess strong analytical and interpersonal skills
  • Can make prompt decisions and be independent in problem solving
  • Proven leadership skills
  • Knowledge of the industry’s best practice.

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to:

Email: recruitment@caritas-mfb.co.ke

Kindly indicate the position title on the subject line when applying

Closing date for application 30th September 2022

Only shortlisted candidates will be contacted.




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