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Job Description
The job holder will be responsible for ensuring that all customers, consumers, and prospects are treated in a friendly and professional manner. Additionally, they will be tasked with administering product support and resolving queries for customers at all levels.
The Customer Service Executive Position will include the following:-
- Receiving and resolving official letters, telephone calls, SMS, and walk-in customer queries.
- Making contact with RMS customers and consumers via email, telephone calls and SMS within the specified turnaround time.
- Receiving, translating and booking obituaries and announcements from RMS agents in various regions within set deadlines.
- Preparing daily revenue reports and sending them to the relevant recipients.
- Resolving any queries arising from the agents and escalating customer queries when need be.
- Assisting with office operations.
Skills and Personal Attributes:
- Excellent communication skills.
- Proficiency in ICT.
- High levels of integrity.
- Familiarity with current customer care trends in the market.
- Strong organizational skills.
- Pleasant and friendly demeanor.
- Consistency and reliability in work performance.
- Responsiveness to customer needs.
- Fair and objective decision-making.
- Resilience in handling challenges.
- Diplomatic conduct at all times.
Academic and Professional Experience:
- Bachelor’s degree and/or a Diploma in Communication, Marketing, or any other related field from a recognized University.
- A minimum of 2 years of experience in Marketing or Customer Care.
How to Apply
If you find this a good challenge and you meet the qualifications, please submit your application and resume to recruitment@royalmedia.co.ke. Quote the code REF No. HR-CSE-09-2023. The closing date for applications is Friday, 22nd September, 2023 at 5pm. Please note that only shortlisted candidates will be contacted.
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