Equity Bank Kenya – Digital Relationship Officer.

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Job Purpose: 

The digital relationship officer will actively offer support in loan disbursement and in bulk processing of salaries & other remittances into customer account.

Job Responsibilities/ Accountabilities:

  • Disbursement of already approved loans to Customers accounts.
  • Ensure 100% collection of bank charges during loan disbursement.
  • Drive aggressive recruitment and growth of employees and employers banking with the bank plus automation of the same on ORS.
  • Receiving of salaries and other remittance advices from branch network and employers.
  • Validation of remittance data for accuracy and completeness.
  • Accurate processing of remittances into customer accounts, as per employer’s instructions.
  • Referring of any above-limit transactions to supervisory staff for authorization.
  • Advising branches and employers on completion of processing of payments.
  • Drafting communications to employers and other banks on matters relating to unapplied and disputed payments.
  • Return of unapplied payments to employers and eensuring all the salaries change of pay points are collected from all the branches and effected in the payroll within the stipulated time.
  • Working closely with reconciliations team to resolve salary-reconciliation issues
  • Drive aggressive recruitment and growth of new and existing employees banking with the bank plus automation of the same.
  • Resolution of branch and customer queries related to remittance processing.
  • Act as contact point between branch network and other banks on remittance processing matters.


  • Candidates with a diploma in business/accounting field (University degree in the same field will be an added advantage).
  • KCSE mean grade C+
  • Professional qualifications in accounting will be a great added advantage.
  • At least 3 years working experience in Equity Bank under operations Department.
  • Must have achieved a minimum of 3.5 in the annual staff appraisals.
  • Strong organizational, planning and writing skills
  • Excellent written and verbal communication skills
  • Proven ability to meet strict deadlines, identify and solve problems comprehensively
  • Excellent relationship management skills
  • Ability to operate in a fast-paced environment
  • Must have achieved a minimum of 3.5 in the annual staff appraisals.

Key Critical Competencies:

  • Excellent Relationship skills
  • Excellent interpersonal skills
  • Negotiation skills
  • Ability to work effectively as a team member
  • Strong analytical and problem-solving skills and excel
  • High personal standards and goal oriented
  • Time, cost and quality management
  • Cultural sensitivity

To apply


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