Full-time
Equity Bank Kenya
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Job Purpose:
The digital relationship officer will actively offer support in loan disbursement and in bulk processing of salaries & other remittances into customer account.
Job Responsibilities/ Accountabilities:
- Disbursement of already approved loans to Customers accounts.
- Ensure 100% collection of bank charges during loan disbursement.
- Drive aggressive recruitment and growth of employees and employers banking with the bank plus automation of the same on ORS.
- Receiving of salaries and other remittance advices from branch network and employers.
- Validation of remittance data for accuracy and completeness.
- Accurate processing of remittances into customer accounts, as per employer’s instructions.
- Referring of any above-limit transactions to supervisory staff for authorization.
- Advising branches and employers on completion of processing of payments.
- Drafting communications to employers and other banks on matters relating to unapplied and disputed payments.
- Return of unapplied payments to employers and eensuring all the salaries change of pay points are collected from all the branches and effected in the payroll within the stipulated time.
- Working closely with reconciliations team to resolve salary-reconciliation issues
- Drive aggressive recruitment and growth of new and existing employees banking with the bank plus automation of the same.
- Resolution of branch and customer queries related to remittance processing.
- Act as contact point between branch network and other banks on remittance processing matters.
Requirements:
- Candidates with a diploma in business/accounting field (University degree in the same field will be an added advantage).
- KCSE mean grade C+
- Professional qualifications in accounting will be a great added advantage.
- At least 3 years working experience in Equity Bank under operations Department.
- Must have achieved a minimum of 3.5 in the annual staff appraisals.
- Strong organizational, planning and writing skills
- Excellent written and verbal communication skills
- Proven ability to meet strict deadlines, identify and solve problems comprehensively
- Excellent relationship management skills
- Ability to operate in a fast-paced environment
- Must have achieved a minimum of 3.5 in the annual staff appraisals.
Key Critical Competencies:
- Excellent Relationship skills
- Excellent interpersonal skills
- Negotiation skills
- Ability to work effectively as a team member
- Strong analytical and problem-solving skills and excel
- High personal standards and goal oriented
- Time, cost and quality management
- Cultural sensitivity
