Equity Bank Kenya – Head of Corporate Operations

Purpose

Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department, Trade Operations, Corporate payments, and Custody to ensure that:

• All transactions are handled promptly and efficiently and in compliance with the bank’s procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies.
• Adherence to risk management framework.
• Effective management and development of staff.

Key Accountabilities

Operational efficiency

• Process and procedures management for corporate operations departments.
• Review and timely submission of statutory reports.
• Ensure AML/ Due diligence requirements and KYC for local and international counterparties, correspondent banks & other treasury service providers Group.
• Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda).
• Liaise with and Engage service providers – for provision of services/systems – Group.
• Update and Coordination of the BCP for the departments.
• Follow up long outstanding entries or items at risk with a view to escalate.
• Follow up with the relevant units for completion of the CBK KEPSS questionnaires and schedules.
• Follow up on the funding of nostro accounts.
• System user management and approval.
• Assist with Cash messages and queries on charges by CBK. 
• Follow up with CBK on KEPSS issues arising.
• Review and sign accounting entries processed by the department.

Customer Experience

• Monitoring issues arising daily and follow up.
• Monitor errors/ reversals.
• Monitor unresolved customer queries for resolution.
• Taking ownership of complex, unresolved queries for resolution.
• Educating staff in respect of products and services offered by Corporate Operations.
• Educating customers in respect of products and services offered by the Trade Operations, Corporate payments, and Custody as and when required.

Financial

• Ensure all transactions are processed within the SLA and TAT.
• Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties.
• Follow up and ensure approvals are received for any excesses over the limit.
• Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted.
• Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted.
• Follow up and ensure approvals are received for any deviations from set risk management guidelines.
• Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted.
• Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies.
• Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with.
• Monitor the correspondent / Nostro accounts balances.
• Monitor/ review the reconciliations and follow up on any issues arising.
• Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff.
• Engage service providers on any issues arising.
• Strict adherence to laid down policies and procedures for the bank, and other regulatory bodies.
• Active participation in the testing of new products/ system enhancements
• Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance.
• Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.

Audit, Compliance & Risk Management   

• Strict adherence to all bank procedures, controls, and policies.    
• Compliance with P & Ps.
• Updating the treasury departments BCP document.
• Communicate to relevant staff any changes in the industry affecting Corporate Operations policies and procedures to avoid violation.
• Implementation of agreed audit recommendations relating to corporate operations and middle office.

People Management

• Ensure that the performance and productivity.
• Oversee staff development through coaching and on the job training.
• Management of staff work performance and providing regular feedback to staff in this respect.
• Hold regular meetings to update staff.

Technical Skills & Competencies

• Excellent numeric skills and meticulous attention to detail.
• Excellent communication and interpersonal skills.
• Keen/ Attentive to detail.
• Strong analytical and Judgement skills.
• Listening and questioning skills.
• Integrity.
• Goal oriented/ results focused.
• Ability to work under pressure.
• Team player.

Knowledge & Expertise

• Relating to specialist knowledge and expertise required to undertake the role including knowledge of the Bank’s products, services, and policies.
• Excellent knowledge of/ experience in corporate operations.
• Experience in other bank operations is desirable.
• Knowledge of the AML/ KYC requirements for Banks.
• Knowledge of Swift and various message types.
• Knowledge of MSOffice suite especially MS excel, Word and PowerPoint.
• Understanding of operational risk (fraud, credit risk and errors).
• Knowledge of CBK and Other Regulatory Bodies requirements/regulations.

Experience & Qualification

• Minimum of 10 years of banking experience
• Under- graduate degree from a recognized university with a bias to a business-related field
• Must be outgoing and a point of contact in sharing best practice with colleagues.

Training Requirement Specific to The Role

• Customer Service.
• Performance Management training.
• People management skills.
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering.
• Fraud Prevention.
• PC Skills including Keyboard skills.
• Product Training.

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