Equity Bank Kenya – Head of Corporate Operations

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Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department, Trade Operations, Corporate payments, and Custody to ensure that:

  • All transactions are handled promptly and efficiently and in compliance with the bank’s procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies.
  • Adherence to risk management framework.
  • Effective management and development of staff.

Key Accountabilities

Operational efficiency

  • Process and procedures management for corporate operations departments.
  • Review and timely submission of statutory reports.
  • Ensure AML/ Due diligence requirements and KYC for local and international counterparties, correspondent banks & other treasury service providers Group.
  • Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda).
  • Liaise with and Engage service providers – for provision of services/systems – Group.
  • Update and Coordination of the BCP for the departments.
  • Follow up long outstanding entries or items at risk with a view to escalate.
  • Follow up with the relevant units for completion of the CBK KEPSS questionnaires and schedules.
  • Follow up on the funding of nostro accounts.
  • System user management and approval.
  • Assist with Cash messages and queries on charges by CBK. 
  • Follow up with CBK on KEPSS issues arising.
  • Review and sign accounting entries processed by the department.

Customer Experience

  • Monitoring issues arising daily and follow up.
  • Monitor errors/ reversals.
  • Monitor unresolved customer queries for resolution.
  • Taking ownership of complex, unresolved queries for resolution.
  • Educating staff in respect of products and services offered by Corporate Operations.
  • Educating customers in respect of products and services offered by the Trade Operations, Corporate payments, and Custody as and when required.


  • Ensure all transactions are processed within the SLA and TAT.
  • Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties.
  • Follow up and ensure approvals are received for any excesses over the limit.
  • Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted.
  • Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted.
  • Follow up and ensure approvals are received for any deviations from set risk management guidelines.
  • Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted.
  • Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies.
  • Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with.
  • Monitor the correspondent / Nostro accounts balances.
  • Monitor/ review the reconciliations and follow up on any issues arising.
  • Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff.
  • Engage service providers on any issues arising.
  • Strict adherence to laid down policies and procedures for the bank, and other regulatory bodies.
  • Active participation in the testing of new products/ system enhancements
  • Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance.
  • Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.

Audit, Compliance & Risk Management   

  • Strict adherence to all bank procedures, controls, and policies.    
  • Compliance with P & Ps.
  • Updating the treasury departments BCP document.
  • Communicate to relevant staff any changes in the industry affecting Corporate Operations policies and procedures to avoid violation.
  • Implementation of agreed audit recommendations relating to corporate operations and middle office.

People Management

  • Ensure that the performance and productivity.
  • Oversee staff development through coaching and on the job training.
  • Management of staff work performance and providing regular feedback to staff in this respect.
  • Hold regular meetings to update staff.

Technical Skills & Competencies

  • Excellent numeric skills and meticulous attention to detail.
  • Excellent communication and interpersonal skills.
  • Keen/ Attentive to detail.
  • Strong analytical and Judgement skills.
  • Listening and questioning skills.
  • Integrity.
  • Goal oriented/ results focused.
  • Ability to work under pressure.
  • Team player.

Knowledge & Expertise

  • Relating to specialist knowledge and expertise required to undertake the role including knowledge of the Bank’s products, services, and policies.
  • Excellent knowledge of/ experience in corporate operations.
  • Experience in other bank operations is desirable.
  • Knowledge of the AML/ KYC requirements for Banks.
  • Knowledge of Swift and various message types.
  • Knowledge of MSOffice suite especially MS excel, Word and PowerPoint.
  • Understanding of operational risk (fraud, credit risk and errors).
  • Knowledge of CBK and Other Regulatory Bodies requirements/regulations.

Experience & Qualification

  • Minimum of 10 years of banking experience
  • Under- graduate degree from a recognized university with a bias to a business-related field
  • Must be outgoing and a point of contact in sharing best practice with colleagues.

Training Requirement Specific to The Role

  • Customer Service.
  • Performance Management training.
  • People management skills.
  • Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering.
  • Fraud Prevention.
  • PC Skills including Keyboard skills.
  • Product Training.





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