Equity Bank Kenya Limited – Head of Merchant Acquiring.

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Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below within Payments Department

The Head of Merchant Acquiring is responsible for Strategy development and growing the merchant acquiring Business of the Bank. This includes both the POS merchant  as well as Mobile (Pay with Equity) Acquiring businesses.

She/He is also responsible for developing and implementing policies and programs within the department that support the organizations overall strategic direction.

Job Responsibilities/ Accountabilities:

  • Responsible for developing the Acquiring Business Strategy for the Bank.
  • Responsible for Merchant Acquiring P&L Management
  • Share best practices from across the Payments industry by ensure you are a captain of knowledge
  • Collect feedback from customers & merchants and all other stakeholders to improve and grow acceptance.
  • Keep up with the latest trends to ensure the merchant acquiring business is at the forefront of user experience, security, and technical capability
  • Attract new merchants for the Bank in line with the Bank’s Strategy and plans.
  • Expand the merchant acquiring business and other related services
  • Establish and support key merchant relationships and provide best services to merchant customers.
  • Strengthen merchant relationships in order to grow the wallet share.
  • Contribute in growing Acquiring market share.
  • Analyze, MIS reports and monitor performance.
  • Conduct Market research to identify competitive information on new developments in the market.
  • Suggest any developments and enhancements related to the overall Acquiring business.
  • Handle both POS and Pay with Equity Acquiring Channels.
  • Good Marketing  acumen and proven track record of business growth
  • 7 years of professional experience with at least 3 years in payment acquiring
  • Good relationship management skills
  • Basic technical skills and Operations functionalities
  • Knowledge of using bank Payments systems
  • Excellent communication and presentation skills
  • Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
  • Leadership skills and excellent team player
  • Fluency in English with strong business writing skills
  • Working knowledge of Merchant Acquiring, Card business and Mobile Payments
  • Basic knowledge of Fraud Management and Risk Assessment of Merchants
  • University Degree pref. in Banking / Business Management / Marketing.
  • Ability to represent the bank in a professional manner.
  • Ability to propose, negotiate and close deals.
  • Ability to manage a team and coordinate with colleagues to achieve team success.
  • Keeps abreast of all the recent developments in the Payments space across the world.
  • Highly developed marketing & organizational skills with a customer-friendly attitude.


Closing Date

Jan 27, 2023