Equity Bank Limited – General Manager -Corporate Operations.

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Job Description 

General Manager -Corporate Operations  – ()


Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined above.

Reporting to the Associate Director -Operations, the successful candidate will be in charge of:


Provide oversight / Overall supervision and monitoring of the processes in the Treasury Operations department, Trade Operations, Corporate payments, and Custody to ensure that

  • All transactions are handled promptly and efficiently and in compliance with the bank’s procedures and controls and applicable laws and regulations set by CBK, KBA, KRA and other regulatory bodies
  • Adherence to risk management framework
  • Effective management and development of staff

Main Accountabilities and Approximate time split

Accountability: Operational efficiency (45%)

  • Process and procedures management for corporate operations departments
  • Review and timely submission of statutory reports  
  • Ensure AML/ Due diligence requirements and KYC for local and international counterparties, correspondent banks & other treasury service providers – Group
  • Financial institutions liaison- local banks & International Banks (Kenya, Uganda, Tanzania, Rwanda)
  • Liaise with / Engage service providers – for provision of services/systems – Group
  • Update/ Coordination of the BCP for the departments
  • Follow up long outstanding entries or items at risk with a view to escalate
  • Follow up with the relevant units for completion of the CBK KEPSS questionnaires and schedules
  • Follow up on the funding of nostro accounts
  • System user management and approval
  • Assist with Cash messages and queries on charges by CBK 
  • Follow up with CBK on KEPSS issues arising
  • Review and sign accounting entries processed by the department

Accountability 2 Customer Experience                          – Time split (10%)

  • Monitoring issues arising daily and follow up
  • Monitor errors/ reversals
  • Monitor unresolved customer queries for resolution
  • Educating customers in respect of products and services offered by the Trade Operations, Corporate payments, and Custody as and when required.
  • Educating staff in respect of products and services offered by Corporate Operations,
  • Taking ownership of complex, unresolved queries for resolution.

Accountability 3            Financial                         Time split (20%

  • Ensure all transactions are processed within the SLA and TAT
  • Monitor through the review of reconciliations and exception reports that deals are done within approved limits and guidelines and settled as per dealing agreement with both local and foreign counterparties
  • Follow up and ensure approvals are received for any excesses over the limit
  • Monitor incidences of late settlement / incorrect settlement for counterparty deals and address/ escalate issues arising/noted
  • Monitor through review of reports adherence to set risk management guidelines as per laid down approvals, Net open currency exposure (position) limits, trend on rates quoted and escalate issues arising/noted
  • Follow up and ensure approvals are received for any deviations from set risk management guidelines
  • Monitor deviations and discretions from the approved guidelines and investment policies for example, on dealer trading limits, counterparty limits, trading portfolios and escalate issues arising/noted
  • Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
  • Monitor that the local regulations relating to treasury activities and financial reporting requirements are complied with
  • Monitor the correspondent / Nostro accounts balances
  • Monitor/ review the reconciliations and follow up on any issues arising
  • Monitor correspondent bank account charges and liaise with the correspondent bank on any issues arising/ negotiation on the tariff
  • Engage service providers on any issues arising
  • Strict adherence to laid down policies and procedures for the bank, and other regulatory bodies
  • Active participation in the testing of new products/ system enhancements
  • Recommend changes to established policy when considered necessary to influence the shaping of improvements to business performance
  • Identify opportunities for improvements in effectiveness and efficiency in the workplace, customer relations, and risk/ loss management.

Accountability 4  Audit, Compliance & Risk Management   Time Split (15%)                                 

  • Strict adherence to all bank procedures, controls and policies    
  • Compliance with P & Ps
  • Implementation of agreed audit recommendations relating to Corporate operations/ middle office
  • Communicate to relevant staff any changes in the industry affecting Corporate Operations policies and procedures to avoid violation
  • Updating the treasury departments BCP document

Accountability 5-          People Management Time Split (10%)                         

  • Ensure that the performance and productivity
  • Oversee staff development through coaching and on the job training
  • Management of staff work performance and providing regular feedback to staff in this respect
  • Hold regular meetings to update staff

Perform any other duties as assigned from time to time.




  • Excellent numeric skills and meticulous attention to detail
  • Excellent communication and interpersonal skills
  • Keen/ Attentive to detail
  • Strong analytical and Judgement skills
  • Listening and questioning skills
  • Integrity
  • Goal oriented/ results focused
  • Ability to work under pressure
  • Team player


  • (relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)


  • Excellent knowledge of/ experience in Corporate operations
  • Experience in other bank operations is desirable
  • Knowledge of the AML/ KYC requirements for Banks
  • Knowledge of Swift and various message types
  • Knowledge of MSOffice suite especially MS excel, Word and PowerPoint
  • Understanding of operational risk (fraud, credit risk and errors)
  • Knowledge of CBK and Other Regulatory Bodies requirements/regulations


Closing Date

Aug 22, 2022




About Author

Human Capital Resources and Solutions.