Equity Bank Limited – Senior Manager – HR Operations.

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Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

The Senior Manager, HR Operations will be working in partnership with internal HR stakeholders, senior managers and other units on all aspects of internal and external recruitment, and the internal mobility aspects of employees. They will act as a subject matter expert for the recruitment cycle , onboarding processes, internal movements, exit process and other key aspects of the employee life cycle;   by designing, implementing, and optimizing processes and programs for optimal and efficient service delivery by the department.

  • Manage people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full team member lifecycle from hire to retire.
  • Efficiently scale our HR Operations team and processes leveraging self-service, automation, and technology.
  • Collaborate with HR Business Partners, Payroll, Benefits, and Compensation on various adhoc projects.
  • Lead and direct the day-to-day activities of the HR Operations team. Ensure that all tasks are completed in a timely and accurate manner with an understanding of where the data comes from and how it flows through systems and processes.
  • Partner with payroll on pay related transactions including salary changes  and any allowances that require to be paid
  • Ensure HRIS data integrity by creating and overseeing appropriate audits. Review auditing processes to ensure that errors are caught quickly, and effective solutions are put in place. Partner across the organization to ensure collaborative solutions.
  • Ensure that processes are documented and adhered to organizationally; providing timely feedback to all stakeholders to ensure consistency and accountability.
  • Own and understand applicable controls and partner with internal audit to document, review, update and audit defined controls and ensure compliance. Partner with internal/ external auditors to provide responses to support requests.
  • Contribute to the development of training programs for HR operations.
  • Function as content owner and subject matter expert for HR Operations ensuring we have robust self-service content for managers and team members. Maintain knowledge of current, local employment laws, best practices relative to HR Operations.
  • Coordinate with HR Business partners / hiring managers to identify levels of staffing needs
  • Plan interview and execute selection procedures, including screening calls, assessments and in-person interviews
  • Design the roles and interview questions that reflect each position’s requirements
  • Applying expertise and knowledge in sourcing candidates via a variety of direct sourcing methods including advertising, LinkedIn, social media and headhunting. Providing recommendations to the HR Business partners/hiring manager on the best methods to use for this
  • Active involvement in shaping the candidate journey from screening and interviewing through to providing feedback and negotiating offers of employment.
  • To reduce agency recruitment spending by using direct sourcing methods to source candidates.
  • To maintain excellent working relationships with hiring leaders, employees and candidates
  • To lead the administrative delivery and governance aspects of the Talent acquisition procedures which include;
    • Ensuring standard templates for letters (offer, transfer, exits, promotions, confirmation, introduction letters, etc.) are up to date and meet regulatory requirements.
    • Ensure the screening aspects are carried out with diligence and within time frames required
    • Ensure proper records are in file and handed to the records management and payroll teams within required timelines /SLA
  • Champion the HR query management and Excellent Service agenda (Query portal and email /phone management)
  • Ability to run Risk Self-assessment checks on the different process and extract insights for management review
  • Generate relevant regular reports related to the work in the unit Lead a team of Talent Acquisition Operations officers to deliver excellent service


  • Bachelor’s Degree preferably in the fields of HR, Business Administration
  • CHRP is desired
  • Member of IHRM and/or a similar renowned HR professional body is an added advantage.
  • Exposure to   HR systems, Processes, HR policy & Procedures, Operational Risk)
  • Proven work experience as a Talent Acquisition Specialist or similar role
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Excellent verbal and written communication skills, with different levels of stakeholders
  • A keen understanding of the differences between various roles within organizations
  • Attention to detail
  • Adept at the use of Microsoft Office365 tools and similar applications to create efficient work
  • Highly conscious of the need for confidentiality and ability to discern the need for discretion in situations
  • Ability to develop clear and fair company policies
  • Good knowledge of labor laws and demonstrated ability to apply these to the employee lifecycle activities


  • Prior experience & demonstrated ability in project & program implementation & team coordination in HR programs
  • Strong organisational and planning skills
  • Strong communications skills with experience and strong competence in analysis & report writing.
  • Demonstrates ability to set clear objectives prioritise, oversee multiple tasks & work well across teams.
  • Creative, open-minded, flexible, self-learner.
  • Demonstrate strategic thinking with a practical and agile mind set
  • Results driven


Closing Date

Sep 26, 2022