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Equity Bank Limited – Technical Product Manager – Digital Channels.

All jobs > Information Technology > Equity Bank Limited – Technical Product Manager – Digital Channels.
Full-time

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The role of Technology Product Manager – Digital Channels at Equity Group will be a key member of our IT & Operations organization, responsible for the technical direction, strategy, prioritization, design, development, and overall delivery of world-class digital experiences that resonate with how our customers live their lives. This role will be the link between the business and IT.

There will be a focus on the overall success of highly visible and
prioritized efforts, and you will own and drive overall planning and
project execution. This position requires strong leadership skills, a
capability to build effective technical-project teams, and a results-driven
attitude. To deliver to expectations, you will collaborate and partner
closely with Senior Product and Channel managers, key business
stakeholders, and business teams along with various IT & Ops teams.
You will be responsible for gathering business stakeholder and customer
needs and translating them into a product plan and roadmap. The team
will scope appropriate solutions for test, including conducting analysis to
optimize existing products/solutions, set success objectives, define
technical solutions, drive development with internal and external
partners, and work cross-functionally to build next generation products.
You will have the freedom, support, and encouragement to think big and
prove out new experiences and disruptive solutions on behalf of our
customers.
To fit in, you must believe in the power of APIs, be jazzed about
delivering amazingly simple experiences that transform and improve
people’s lives through simple, straightforward digital tools and
technology. You must throw everything back to the customer, ensuring
you deliver on solving a need for the customer, in addition to delivering
business value through a technically sound product.

 
Qualifications
 

Job Responsibilities/Accountabilities

Strategy, Planning & Execution
● Build effective relationships with key internal business,
operations, IT, product, design, and external partner teams.
● Stakeholder Management: strategy, tactical execution,
communications, etc. Work collaboratively with C-level
executives, Product owners and other key stakeholders in
the organization.
● Lead the definition of product requirements using input from
various sources including external sources such as market
trends, technology innovations, industry standards, bold
intelligence, and customer research, as well as internal sources
such as analytics, marketing, operations, and customer feedback.
● Manage feature prioritization & tradeoff decision making in
collaboration with other Technical Product Managers, business &
engineering teams and ensure alignment of business goals with
the incremental delivery of solutions.
● Lead the design and conceptualization of the customer
experience including the look & feel of the customer journeys,
development of functional designs and wireframes, creation of
product collateral, and user interfaces.
● Ensure delivery of scalable, reliable, and maintainable platforms
and solutions
● Assess the business impact of different solutions and the tradeoffs
between customer needs, technology requirements and
costs.
● Work closely with peer Technical Product Managers across all
products and channels capabilities to prioritize initiatives, share
insights on customer demands, identify opportunities for
teamwork, and coordinate product development and delivery.
● Serve as a product evangelist & subject matter expert to the
technical/developer community.
● Ensure Knowledge Transfer and hand off to Support teams and
users.
● Assess & address all delivery risks.
● Define success criteria for product acceptance.

Knowledge & Experience

• Bachelor’s Degree in information technology, engineering, or
related field required.
• Minimum five (3+) years’ experience as a technical product manager
or similar role related to product creation and management, in
financial services, retail banking or related field
Personal Attributes
• Demonstrated leadership, maturity, and organizational abilities.
• Strong written & verbal communication skills
• Superior interpersonal & collaboration skills with
demonstrated ability to use diplomacy & communication
skills to influence outcomes and influence others without
authority.
• Experience and expertise in project planning, including product
definition, feature prioritization, trade-off processes, and roadmap
creation.
• Strong analytical skills with hands on experience in conducting
technological analyses of business problems developing technical
roadmaps, story outlines, writing user stories, refining product
backlogs, and coordinating/prioritizing conflicting requirements
in a fast-paced, demanding environment.
• Proven record of cross functional leadership in a global, multicultural
organization
• Ability to work across geographies, understand the diverse
cultures and manage people and partners cross culturally is a
must.
• Ability to work independently, without the need for day-to-day
guidance, make independent decisions and influence positive
outcomes.
• Demonstrated ability manage multiple projects simultaneously
• Experience leading a team of Technical Product Managers and
maintain an organized oversight of specific product delivery
schedules to ensure the proper balance of speed, features,
timing, and integration with other functions, in tight coordination
with Program and Project Management
• Ability to set expectations and hold individuals and team
members accountable to their commitments.
• Experience with Design Thinking or similar empathydriven
customer-focused design methodologies.

• Financial services and Digital technology experience.
• Customer-centric mindset with a passion for discovering consumer
behavior, trends, and opportunities for innovation.

CLICK HERE TO APPLY

Closing Date

Sep 30, 2022

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