Fairmont – Banquets Manager.

Banquets Manager

Reporting to the  Food & Beverage Manager, the Banquets Manager is responsible for the fulfilling the client experience in our Hotel. The Banquets Manager will oversee a large team of talented individuals and will be responsible for managing and supervising Banquet events and employees.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• All areas of guest service and core standards
• Daily supervision, coordination and direction of all colleagues in the Banquet.
• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
• Maintaining high staff morale and team spirit within the Banquet Department.
• Leading and coaching all colleagues and leaders in the banquet services department
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. 
• Create and implement colleague-training initiatives
• Implementing meeting and conference service standards. 
• Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment. 
• Creating and implementing new processes and procedures to drive the department forward
• The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses. 
• Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores. 
• Adhere to all budget guidelines that are established for each event. 
• Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. 
• Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained. 
• Finding creative solutions and proactively solving problems in order to meet a demanding client base. 
• Creation and implementation of guest preference programs. 
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas. 
• Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized. 
• Maintain high level of professional appearance, demeanor and image of self / hotel
• Consistently offer professional, friendly and engaging service
• Any other tasks that may be assigned

Your experience and skills include:

• Minimum 3-4 years’ experience as a Banquets Leader  within a 5 star hotel/resort 
• Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Must exhibit command and presence on the floor
• Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• Computer literate in Microsoft Window applications required 
• University/College degree in a related discipline preferred 
• Excellent communication and organizational skills 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Wine & spirits knowledge and an understanding of Banquet Beverage is preferred  

To submit CV and application, click here.

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