Fairmont Hotels & Resorts – Director of Sales – Leisure

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What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: 

  • Responsible for the KEY Leisure and Wholesale Accounts for the Kenya Fairmont Hotels in the leisure and wholesale markets.
  • Synergize client relationships and activities to optimize revenues.
  • Develop and execute plan of sales activities to achieve all objectives outlined in the annual plan to exceed personal sales goals, monthly, quarterly, and annually
  • Building and maintaining relationship with key travel agency partners (Virtuoso, Amex Fine Hotels & Resorts, Signature Travel, etc.) as assigned
  • Building and maintaining relationship with key Wholesale partners as assigned.
  • Responsible for the development of new business for Fairmont hotels.
  • Proactively develop relationships with local partners and establish a reputation for the hotel within the community.
  • Develop lead sources and rapport with key personnel, ACCOR Global Sales Office sellers, on property sellers, and assigned client base.
  • Ensure rate negotiations are within the established parameters.
  • Prepare weekly, monthly, quarterly and annual reports as required.
  • Develop and implement quarterly action plans utilizing strategies and long term goals based on market and competitive intelligence.
  • Organize and participate in appropriate sites, FAM’s, and industry trade shows.
  • Coordinate and financially manage effective sales trips and appointments within assigned markets, including timely follow up and trip reports.
  • Maintain active membership in industry related organizations and associations pertaining to market.
  • Be an active member of the Revenue Management team to determine strategies to optimize revenue opportunities, and implement initiatives to drive revenue.
  • Utilize computer software applications to effectively track, solicit, book and follow up on accounts in a proactive manner.
  • Work closely with hotels General Managers and operational departments to ensure exceptional service delivery.
  • Support and encourage positive team approach.
  • Implement directives as outlined from the Cluster Director of Sales 
  • Uphold the highest standard of internal and external customer service at all times.
  • Perform any and all other tasks as assigned

Your experience and skills include:

  • Proven experience in sales, preferably in the hospitality industry, with a strong focus on the leisure & wholesale market in a luxury hotel brand
  • At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
  • Excellent negotiation skills.
  • Ability to build and maintain relationships with clients.
  • Strong organizational and planning skills.
  • Experience in City, Resort and remote destination sales
  • Experience working in the International market is an asset
  • Bachelors Degree and/or Hotel Management Degree is an asset
  • Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
  • Astute attention to detail
  • Excellent communication skills, both written and verbal 
  • Valid driver’s license.