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- This entry-level role involves assisting in the deployment of software applications and ERP systems, providing training and support, creating documentation, and participating in presales activities. The ideal candidate should possess a basic technical background, excellent communication skills, and a strong interest in manufacturing processes.
DUTIES AND RESPONSIBILITIES
Software Deployment and ERP:
- Assist in software deployment processes, including software installation, configuration, and testing, under the guidance of senior team members.
- Collaborate with cross-functional teams to support the implementation, customization, and integration of ERP systems tailored for the manufacturing industry.
- Participate in pre-deployment checks, troubleshoot basic issues, and contribute to finding solutions to ensure software and ERP system readiness and stability in a manufacturing environment.
- Learn and assist in the development and maintenance of deployment scripts, automation tools, and detailed documentation specific to manufacturing-related deployments.
Training and Support:
- Support the delivery of training sessions and workshops for manufacturing personnel, covering software applications, ERP system functionality, and manufacturing-specific best practices.
- Provide assistance in addressing software and ERP-related queries, troubleshooting basic issues, and resolving problems in a manufacturing context.
- Collaborate with internal teams and manufacturing stakeholders to identify and escalate software and ERP system-related issues for timely resolution.
- Actively participate in gathering user feedback, learning from experienced team members, and providing suggestions for enhancing the user experience and system utilization in the manufacturing domain.
- Contribute to the creation and maintenance of accurate and detailed documentation related to software deployment processes, ERP system configurations, training materials, and support resources specific to manufacturing processes.
- Ensure documentation is organized and easily accessible for reference by internal teams, end-users, and manufacturing personnel.
- Collaborate with team members to gather insights and improve documentation quality and relevance for manufacturing-focused deployments.
- Assist the senior team members during presales activities, learning and gaining exposure to the manufacturing industry and the software solutions we offer.
- Support in understanding manufacturing prospects’ requirements, assisting with product demonstrations, proposals, and solution overviews tailored to manufacturing use cases.
- Contribute to the development of sales collateral, including technical documentation, case studies, and presentations, with guidance from experienced team members, highlighting manufacturing benefits and success stories.
QUALIFICATION, EXPERIENCE, AND SKILLS
- Bachelor’s degree in Manufacturing Engineering, Computer Science, Information Technology, or a related field.
- Basic understanding of software deployment concepts, ERP systems, and manufacturing processes through coursework, internships, or relevant projects.
- Excellent communication and interpersonal skills to collaborate effectively with team members and engage with manufacturing personnel.
- Strong attention to detail and organizational skills to assist in managing documentation and tracking tasks.
- Enthusiasm for learning and a proactive attitude towards acquiring new technical and industry knowledge.
- Basic problem-solving skills and the ability to work well both independently and within a team.
- Exposure to or an understanding of manufacturing processes and the desire to further develop knowledge in this area.
- Familiarity with CRM systems, sales processes, and presales activities is a plus.
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