Smart Applications International Ltd – Head, Insurance Business

Key Responsibilities and Accountabilities:

• Grow the Business’s top line to the set targets through the acquisition of new customer accounts and retention on existing MediSmart products.
• Achieve product lift-off and use of Smart Insure across the market.
• Communicate to all insurance companies and brokers as well as consultants all relevant aspects of the Smart solutions (s) information and standards required in order to ensure continued business growth.
• Manage client relationships and ensure outstanding satisfaction through strong working relations and build a reputation for excellent service to generate repeat and referral business.
• Manage the customers’ external relationships with Brokers, Insurers, Claim Handlers, and intermediaries.
• Manage all customer contract status and share monthly reports on contract.
• Obtain, analyze, and provide market intelligence to inform product development, enhancement, and customization.
• Create synergy and work with other functions for business acquisitions, planning, retention, and management.
• To consistently engage with Smart customers and relevant stakeholders e.g. AKI, IRA, etc through meetings, tele-visits, and other appropriate forums as may be deemed necessary by the Company.
• Management and training of resources to ensure quality and consistency of service offering to customers including scheduling and conducting status meetings with appropriate team members and customers.
• To keep me fully knowledgeable and competent on the Smart solution offerings, Market trends, and changes to ensure qualitative services to offer.
• To both research and propose Skill Gaps For Attention as well as attend identified training for the staff in the department and bridge relevant knowledge and skills gaps.
• Maintaining a professional appearance, behavior, and conduct and effectively working with peers in the attainment of set departmental targets.
• Any other duties assigned as may be deemed necessary.

Qualifications

• Holder of a bachelor’s degree in business administration or equivalent.
• Holder of Insurance Proficiency certificate will be a key advantage.
• IT Proficiency especially in the Microsoft Office suite with an emphasis on Microsoft Word and Excel
• 8+ years of experience in Customer Relations/ Customer Retention or direct customer-facing role.
• Postgraduate qualification and customer service certification are an added advantage
• Experience in the Insurance Industry is mandatory.
• Appreciation of Technology in Health Systems.

Knowledge, Skills, and Abilities

• Leadership Skill set & Hardworking with a strong work ethic.
• Ability to be proactive and drive changes.
• Ability to analyze data and situations and provide pragmatic and effective solutions.
• Ability to persuade and influence people at all levels inside and outside the organization, and to develop and negotiate effectively.
• Proven high-level negotiation, influencing interpersonal skills with senior management.
• Quick learner with demonstrated product knowledge and professionalism.
• Excellent communication and interpersonal skills – both written and verbal.
• It is essential for the job holder to have credibility with the insurance industry through the development of close working relationships and networking.
• Ability to prioritize workload.

Attitudes and Behavior

• The Head, Insurance Business plays a pivotal role in the effective management of Smart’s customers and has a high impact on the Smart brand and business growth.

Other required characteristics: –

• Previous experience working as a relationship manager or a track record of managing Insurance relationships.
• Professionalism, honesty, and ethical operations above board
• Confidence and high self-esteem
• Analytical and inquisitive, with excellent attention to detail
• Big Picture View/Mindset, Knowledgeable and Smart
• Demeanor to please the customer.
• Smart and sharp in dressing and presentation.

How to apply

Interested candidates who meet the criteria above are encouraged to send their application letter and detailed CV to – cvs@smartapplicationsgroup.com by Friday 31st October, 2023 indicating the position in the subject line

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