HF Group – Head of Digital Business.

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HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Retail Division. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.

Head of Digital Business

Reporting To: Retail Director

Overall Job Purpose

The Head of Digital Business will be responsible for envisioning, design, implementation and commercialization of re-imagined digital first lending products and processes targeted at the consumer, business and corporate segments.He/She will also maintain a product backlog, develop user stories, participate in scrum ceremonies, product testing, end user training and developing go to market strategies for new or revamped lending products. The role holder will also continuously monitor and control products post go-live to ensure they meet agreed revenue and profitability targets.

Principle Accountabilities

  • Championing digital banking and determining opportunities for improving business processes through automation.
  • Developing, maintaining and managing a pipeline of customers across all stages of the Digital loan journey. This will require one to have a strong operating rhythm to ensure that there is sufficient activity across the application approval within the system to avoid customer dissatisfaction.
  • Work closely with internal stakeholders and external vendors on project planning and execution of change processes with respect to Business Policy Rules and system enhancements.
  • Serving as liaison between products unit and Business team to translate business requirements into effective technical solutions by presenting development options based on best practices.
  • Gathering functional and non-functional business ideas and analysing to design processes flow and documentation.
  • Involved in System User Acceptance Testing & offering Business Units support and training in all bank Digital Lending Solutions.
  • Using his/her customer experience and credit expertise to wow customers at every point of their lending journey and prompt resolution to the issues raised.
  • Monitoring market trend and carrying out competitive analysis of the Digital Lending market with an intent to continuously innovate around online customer journey with enhanced customer experience and satisfaction, especially on Digital platforms
  • Providing support and training continually to bank staff on new systems, products and policy updates.
  • Ensuring the Portfolio management of Digitally Lent facilities across the regions.
  • Drive digital collection capabilities in terms of driving uptake and developing new ones

Minimum Qualifications, Knowledge and Experience

  • A bachelor degree in ICT or a Business-Related Field
  • 10 years of experience in the technology, banking, telco, fintech or product fields.
  • 4 years of product development, management, or product design experience in the digital world.
  • Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations
  • Experienced in project management will be an added advantage
  • Able to operate in a performance driven organization and drive product uptake
  • In-depth knowledge of Central bank Prudential and Risk Guidelines.Customer Centric with the ability to offer customers to a different channel based on their channel of choice.
  • Strong business acumen
  • Solid background of software lifecycle
  • Strong disciplined operating rhythm
  • Understanding of credit management will be an added advantage

Key Competencies and Skills

  • Excellent understanding of both Credit and IT policies and procedures
  • Excellent understanding of competitor market trends on Channel lending
  • Excellent knowledge of Central Bank of Kenya Prudential & Risk guidelines.
  • In-depth knowledge of the systems and processes within Financial Services industry especially Core Banking, Payments, Channels, CRM and Data Management
  • Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness.
  • Leads the development of highly advanced technologies, principles, theories and concepts.
  • Guides and transfers knowledge to his team.


Application Deadline

13 August 2022