I&M Bank Limited – Collections Officer, Retail Credit.

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I&M Bank is a leading commercial bank headquartered in Kenya with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:



To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensures delinquency rates are managed within Bank’s stipulated acceptable levels.

Key Responsibilities:

The incumbent will report to Senior Manager, Retail Collections & Recoveries and will be responsible for:

  • Monitoring allocated accounts on a daily basis and instituting timely corrective measures to avoid delinquency
  • Contacting clients in default to ensure repayments are received.
  • Ensure the set collections targets and flow rates are met
  • Analyzing paid up debts and recommending closure of the accounts.
  • Implementing the set strategies and methodologies to reduce volume of past due accounts and write offs.
  • Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process

Personal Skills/Attributes:

  • Good business communication (written and verbal) skills.
  • Should possess strong negotiations and good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
  • Proficiency in the use of computers – MS office, relevant banking software.
  • Good problem solving and analytical skills.
  • Good judgment and decision-making skills.
  • Ability to work independently, with minimal supervision.
  • Ability to work with large volumes of work.

Qualification and Experience

  • Three years continuous working at officer levels in debt management preferably a bank out of which two years must be in credit department. 
  • Degree from a recognized University


If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 31st January 2023.




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