Institute of Internal Auditors Kenya (IIA Kenya) – Customer/Member Service Executive.

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Customer/Member Service Executive (closes by Wednesday 30th November 2022).

The Institute of Internal Auditors Kenya seeks to recruit a Customer/Member Services executive to support its membership growth initiatives and transformation of the member support services. The ideal candidate should demonstrate working experience in designing and implementation of customer/member-based programs, customer/membership recruitment and customer/member experience initiatives. The role will require an individual with a customer centric mindset with strong communication and organization skills. The Customer/Member Services Executive shall report to the Member Services Officer of the Institute.

Key Responsibilities

  • Assist in the development and implementation of customer/membership growth and experience strategy for the Institute.
  • Assist in maintaining accurate member records to support Institute engagement programs and communication.
  • Assist in managing all customer/member communications with utmost professionalism as part of continuous membership engagement and professional development support.
  • Assist the Institute marketing and communication plan with focus on differentiating the IIA Kenya brand.
  • Assist in Identifying and growing partnerships that support delivery of membership value propositions.
  • Assist in developing and implementing internal operational procedures to support member services.
  • Assist in the Institute’s sector-based forums and in-house customer/member engagements
  • Assist in conducting research on member needs & service satisfaction and develop appropriate value propositions to ensure the Institute remains relevant in professional development of members.
  • Assist in the customer/membership liaison with IIA Global and ensure members participate in global initiatives.
  • Assist in the corporate social responsibility initiatives of the institute.
  • Any other responsibilities allocated by the IIA Kenya management.

Key Requirements

  • Relevant degree preferably in Commerce (Marketing, Sales), or Business Development /Management or their equivalent fields. Qualifications in digital marketing will be an added advantage.
  • At least 3 years’ experience working in a customer facing role. marketing, and communication management in a professional institute or member-based organization.
  • Demonstrate ability to be a team player, working to achieve own and team targets
  • Demonstrate customer centric mindset with ability to problem solve and proactively identify creative solutions to business/member issues.
  • Demonstrate commercial acumen to support the growth of the Institute.
  • Demonstrate strong communication, organization and presentation skills.


Closes by Wednesday 30th November 2022