Senior Reservations Assistant 

As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet  

Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people. 

The Position 

Our Reservation teams are an integral part of Intrepid’s success and as a Senior Reservation Assistant you’ll play a big part in that!  In this role you will be responsible for booking, providing information, advice, and all related services to suppliers, agents, clients and customers wishing to travel with Intrepid!  You will work with external booking systems and procedures, Travel Studio, and other internal systems to manage the booking and confirmation with suppliers of all accommodation, transportation and required activities. 

This is a full-time position based in Nairobi, Kenya, we believe vaccines play a critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips. For those who can’t provide proof of vaccination or a medical exemption, we may offer the option for remote work. 

Passion for travel is a must have! & in addition to that, you’ll bring with you: 

• Diploma level in Tour related studies 

• 3+ years’ experience in a similar role  

• Strong destination/regional and local travel knowledge 

• An understanding of and a passion for various styles of travel, including our different brands. 

• Experience with a reservations system, ticketing and other reservations processes 

• Strong written and spoken communicate skills in local language and English. 

• Able to relax and have fun at work with the team and still meet objectives 

You will have excellent organizational skills, and attention to detail, with the ability to prioritize and manage own workload. You’ll be responsible, reliable and honest and can work independently and collaboratively with a team and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.     

What it’s like to work for Intrepid: 

Our team reflects the diversity of our customers and the communities we visit, our people are comprised of 58 nationalities in 46 countries and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Some of our benefits include: 

• Flexible work options, including work from home or work from anywhere for 4 weeks a year! We’ll work with you to ensure you keep your work-life balance 

• Experience Intrepid yourself with an extra week of leave and a free trip every year! Plus further travel discounts for you, your family, and close friends! 

• E-learning, professional development, with diverse global career opportunities 

• Employee Assistance Program, a 24/7 service that offers counseling for you and your family 

• 20 hours of volunteer leave, to make a difference towards causes that are important to you! 

• If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, we encourage you not to delay your application as we may close advertising early if the right person is identified. 

CLICK HERE TO APPLY

Applications close on the 15th of December 2022 

If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, and we encourage you to not delay your application as we will be reviewing applications as they are received and may close advertising early if the right person is identified.   

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