Safal Group – IT Officer

Overall Purpose of the Position

Support and administrate MRM ICT & core ERP infrastructure; comprising all hardware and network components; server and desktop operating systems and applications and ensure high levels of availability and security of the supported business applications..

Key Performance Areas

• Manage MRM ERP hardware & related connectivity environment
• Ensure efficient delivery of IT services through optimal support and administration of the IT infrastructure
• Manage the ICT Support Team & drive them to deliver robust, top class IT support services
• Implement desktop and server innovative solutions that utilize industry best practices to meet company objectives.
• Adhere to established IT policies and assist in development and maintenance of procedures, guidelines in line with the policies
• Protect data integrity and protection through security appliance monitoring, backups and virus mitigation
• Support IT Officer in various ERP Business support tasks during his absence
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations as and when necessary.

Requirements
Minimum Qualifications and Experience Requirements 

• Minimum academic qualification: Bachelors in Computer related field
• IT Technical Certification such as CCNA/N+
• SAP ERP Management/BASIS Knowledge
• Experience required: General work experience: Minimum of 5 years with Minimum 2 years’ experience specific to the position

Additional/specific work requirements:

• Ability to help resolve complex technical (software/hardware interface) issues and independently manage critical/complex situations
• Have a good understanding of business processes
• Ability to handle multiple tasks under strict deadlines

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