Kenya Airways – Analyst Flight Disruption and Revenue Enhancement

Detailed Description        

• Ensuring passenger re-accommodation andre – protection both outbound and inbound.
• Ensure the most effective reroute/re – booking options are chosen when disruption occurs.
• Assist the network on force booking as per initial classes due disruptions.
• Lead in continuous engagements with schedules planning to design schedule change process that ensures alignment of Kenya Airways flights in inventory.
• Ensure the most cost effective re-route options are chosen when disruptions occur using SkyTeam partners, JV partners ,re protection agreements and interline SPA partners.
• Maximum retention on KQ services followed by selective usage of SPA and Hotel accommodation.
• Support inventory team to perform timely flight steering to avail the right seat to the right customer at the right price in the right time.
• Support the entire Revenue Management functions after office hours, weekends and public holidays.
• Manage costs by proactively negotiating with other carriers to take our passengers at lower negotiated rates during disruptions.
• Processing of Special Service Requests (SSRs) to ensure quality customer satisfaction (INFT, WCOB, STCR, WHCS, SPML, Plus grade,Blocked/ Unblocked seats). 
• Work closely with OCC Duty managers during disruptions to deploy the right equipment on the right route to maximize revenue and reduce nonoperational cost.
• Re-protect passengers in case of equipment changes to ensure seamless customer service.
• Update Adhoc flight changes in Altea Inventory systems.
• Provide rerouting alternatives for passengers during flight disruptions in close coordination with CEC, Sales and airline partners.
• Continuously reconcile and synchronize planned versus filed flight schedule/ equipment to ensure optimal revenue gain per flight.
• Provide 24/7 PRM support to the business all the year round.
• Provide best available options that return the operations to normal as soon as possible ensuring minimum disruptions.
• Provide support to Staff travel/Sale steam for duty booking confirmations.
• Close co-ordination with crew scheduling and engineering team – Block/unblock unserviceable seats and unblock seats for positioning crew.
• Work closely with CEC, Sales offices andthe network to provide efficient re – booking options.
• Support quick email responses to requests from CEC, ATO, CTO and Outstations.
• Assist the network on force-bookings asper initial classes for MEDA, INADs, special market offers, promotions and ancillary services by manager authority.
• Prepare and analyze the schedule change Set report, flight disruption report and circulate the same to all relevant stakeholders.
• Prepare Loads Signal (Losig) reports daily on flight booking loads performance (Low or oversale) to facilitate DMO/ Minimize Adhoc disruptions.
• Prepare daily reports on reconciled versus planned flight schedule/ equipment for future use in decision making.
• Prepare daily SSR reports to track revenue performance on Special Service Requests made.
• Prepare force booking report to assist in minimizing revenue loss through booking integrity.

Job Requirements        

• A professional degree with a strong emphasis on a business-related field e.g. Statistics,Economics, Mathematics or commerce.
• Minimum 3 years airline experience in commercial, ground services or operations.
• Good knowledge of inventory, Revenue management and Kenya Airways products.
• Training in Fares and Ticketing/ Reservation.
• Proficiency in the usage of airline passenger system.
• 3 years airline experience in commercial, ground services or operations.

Additional Details        

• Good Analytical skills.
• Good Entrepreneurial skills.
• Good negotiation skills
• Good communication skills
• Good interpersonal skills.
• Problem solving skills
• Good presentation skills

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