Kenya Airways – Analyst Flight Disruption and Revenue Enhancement

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Detailed Description        

  • Ensuring passenger re-accommodation andre – protection both outbound and inbound.
  • Ensure the most effective reroute/re – booking options are chosen when disruption occurs.
  • Assist the network on force booking as per initial classes due disruptions.
  • Lead in continuous engagements with schedules planning to design schedule change process that ensures alignment of Kenya Airways flights in inventory.
  • Ensure the most cost effective re-route options are chosen when disruptions occur using SkyTeam partners, JV partners ,re protection agreements and interline SPA partners.
  • Maximum retention on KQ services followed by selective usage of SPA and Hotel accommodation.
  • Support inventory team to perform timely flight steering to avail the right seat to the right customer at the right price in the right time.
  • Support the entire Revenue Management functions after office hours, weekends and public holidays.
  • Manage costs by proactively negotiating with other carriers to take our passengers at lower negotiated rates during disruptions.
  • Processing of Special Service Requests (SSRs) to ensure quality customer satisfaction (INFT, WCOB, STCR, WHCS, SPML, Plus grade,Blocked/ Unblocked seats). 
  • Work closely with OCC Duty managers during disruptions to deploy the right equipment on the right route to maximize revenue and reduce nonoperational cost.
  • Re-protect passengers in case of equipment changes to ensure seamless customer service.
  • Update Adhoc flight changes in Altea Inventory systems.
  • Provide rerouting alternatives for passengers during flight disruptions in close coordination with CEC, Sales and airline partners.
  • Continuously reconcile and synchronize planned versus filed flight schedule/ equipment to ensure optimal revenue gain per flight.
  • Provide 24/7 PRM support to the business all the year round.
  • Provide best available options that return the operations to normal as soon as possible ensuring minimum disruptions.
  • Provide support to Staff travel/Sale steam for duty booking confirmations.
  • Close co-ordination with crew scheduling and engineering team – Block/unblock unserviceable seats and unblock seats for positioning crew.
  • Work closely with CEC, Sales offices andthe network to provide efficient re – booking options.
  • Support quick email responses to requests from CEC, ATO, CTO and Outstations.
  • Assist the network on force-bookings asper initial classes for MEDA, INADs, special market offers, promotions and ancillary services by manager authority.
  • Prepare and analyze the schedule change Set report, flight disruption report and circulate the same to all relevant stakeholders.
  • Prepare Loads Signal (Losig) reports daily on flight booking loads performance (Low or oversale) to facilitate DMO/ Minimize Adhoc disruptions.
  • Prepare daily reports on reconciled versus planned flight schedule/ equipment for future use in decision making.
  • Prepare daily SSR reports to track revenue performance on Special Service Requests made.
  • Prepare force booking report to assist in minimizing revenue loss through booking integrity.

Job Requirements        

  • A professional degree with a strong emphasis on a business-related field e.g. Statistics,Economics, Mathematics or commerce.
  • Minimum 3 years airline experience in commercial, ground services or operations.
  • Good knowledge of inventory, Revenue management and Kenya Airways products.
  • Training in Fares and Ticketing/ Reservation.
  • Proficiency in the usage of airline passenger system.
  • 3 years airline experience in commercial, ground services or operations.

Additional Details        

  • Good Analytical skills.
  • Good Entrepreneurial skills.
  • Good negotiation skills
  • Good communication skills
  • Good interpersonal skills.
  • Problem solving skills
  • Good presentation skills





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