Kenya Airways – Inflight Service – Instructor.

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About the job

Job Title: Inflight Service – Instructor

Job Purpose:

The ideal candidate will be required to organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers.

Principal Accountabilities (KEY Performance areas):

Accountability (Responsibility)

  • Design and Inflight Service training programs in compliance with industry standards, organizational needs and staff development needs.
  • Organize training logistics including preparation of learning material and venue arrangements.
  • Conduct training needs assessment to identify training and development needs.
  • Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum.
  • Prepare, administer, mark examinations, and communicate results.
  • Prepare reports on all trainings conducted to enable continuous evaluation of training.
  • Issue certificates to qualified participants.
  • Prepare and submit accurate and complete training records within the stipulated time.
  • Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
  • Maintain competency, qualification and where required certified in the subject matter required to deliver.
  • Act as internal consultant in subject matter areas and support in driving organization change.
  • Participate in the development and sharing of annual training calendar in liaison with relevant managers.
  • Create a learning culture by always engaging learners and their managers.
  • Collect participants’ feedback on delivered learning solutions and ensure regular evolution training.
  • Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
  • Support in the development, monitoring and implementation of e-learning in subject matter areas.
  • Deliver commercial training programs to contribute to the achievement of revenue generation.
  • Conduct service checks for crew in accordance with OME.

Knowledge, Skills and experience:

  • Bachelor’s degree or Diploma from a recognized university.
  • Minimum of 3 years’ relevant experience as a Purser.
  • Strong analytical and judgment skills as well as instructional design and delivery skills.
  • Strong communication, interpersonal and presentation skills.
  • Resilience – ability to remain calm, stable, and maintain self-control in potentially emotional situations.
  • Ability to handle pressure and difficult situations with resilience, calmly and effectively.
  • Must be a person of unquestionable integrity.


  • Teamwork and cooperation.
  • Strong work ethics.
  • Results oriented.
  • Proactive & Self-starter
  • Attention to details and accuracy.
  • Good organizational skills.

How to apply:

If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae here on LinkedIn only by Friday, 12th August 2022.


Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer.