LOreal – Supply Chain Key Account Manager

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  • Develop the collaborative relationship with customers to improve availability and reduce supply chain costs.
  • Leading edge on project trial to improve customer efficiencies and cost to serve
  • Drive Supply Chain efficiencies.
  • Order date and delivery date alignment with the customer to ensure better planning, OTIF and Service Levels
  • Build and maintain an open full collaborative relationship with all stakeholders. Animate regular supply chain meetings with the client.
  • Guarantee the quality of sales forecast from a client and product level for sell-in and sell-out.
  • Achieve joint KPIs from a customer perspective, including inbound, DC to store, OSA, stockholding/Stock-In-Trade.
  • Analyze shortage causes, including the ones on shelf, and propose actions both internally and with the client.
  • Support and coordinate sell in forecast construction by product / account on monthly & weekly basis with KAMs & Demand Planners on events and promos.
  • Track promotional sell-through and make necessary adjustments internally and externally.
  • Monitor product supply risks and notify customer of potential issues through Scorecards and work both internally and with the client to limit its impacts.
  • Organize and manage 30/60/90 collaborative sell out forecast and quarterly review meetings.
  • Liaise with buyers & customer supply chain as first point of contact; as well as the L’Oréal KAM, Demand Planners, Supply Planners & Customer Service Advisors.
  • Project work: continuous improvement on replenishment strategy and inventory.
  • Ensure the alignment of the catalog and product information (Cruising products, Promotions, and Launches) between the Business Unit/Subsidiary and the client.
  • Ensure that the processes (supply, legal disputes, returns) are aligned between the customer and the Business Unit, and define a dashboard with the shared indicators.
  • Minimum of a University Degree in a relevant field.
  • Supply Chain qualification or equivalent (CIPS, CILT, APICs etc.).
  • Minimum 4 years of industry experience in Supply Chain environment preferably in an FMCG.
  • Strong Microsoft Office skills with ERP experience (SD Module is a requirement).
  • Knowledge and experience in CRM Tools (Advantage Light, EPOS etc.)
Technical & Professional Competencies
  • Expertise in Customer Supply Chain / Supply Chain knowledge /Customer Care.
  • Commercial Knowledge / knowledge of General Terms of Trade.
  • Able to think strategically seeing the Big Picture and self-driven.
  • Ability to participate in the closure of complex supply chain problems.
  • Excellent Presentation & communication skills (both verbal and written).
  • Problem solving, decision making and negotiation skills.
  • Excellent Customer Relations & Interpersonal skills.
  • Ability to analyze huge sets of data (Advanced Microsoft Excel & Power BI knowledge)
  • Knowledge on E-commerce and exports including triangular Flows.





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