Medecins Sans Frontieres (MSF) – Mental Health Support Officer (Maternity Leave Cover)

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Tasks & Responsibilities

Psychological Support

  • Provide psychological support to international mobile staff, at the beginning and end of a mission.
  • Support periodically in the referrals of HQ personnel presenting mental health distress.
  • Support with the medical evacuation in cases of acute mental distress, of IMS from the region.
  • Support staff and their families during medical evacuations upon request.
  • Advise on the management and support of team members in distress.
  • Maintain regular contact with counterparts in other PSUs. 
  • Create awareness on mental well-being by conducting training and psycho-education in the office and for IMS.

Coordination and implementation of psycho-social DBF procedures

  • Carry out Pre-departure briefing.
  • Conduct return talk (personalized debriefing). •
  • Refer international mobile staff to an external referral network of psychologists when needed.
  • Maintain and build the pool of local providers in the Eastern African Region to offer further external support to the international mobile staff when needed.
  • Follow up in between missions upon request.

Critical Incident support

  • Upon request by OCs support in major critical incidents as family liaison, calling and supporting other staff in the field etc.
  • Provide support to IMS from the region affected by critical incidents upon return home if needed.
  • Upon request, support teams evacuated to Nairobi in close collaboration with the relevant OCs.
  • Recommend any qualified psychologists that could respond to critical incidents in the region.
  • Part of the Critical Incident management team based on role/need defined.

Building external networks

  • Maintain the network of psychologists in different countries in Eastern Africa to offer further psycho-social support to the IMS.
  • Organize updates meetings to ensure support is offered to the IMS upon referral.


  • Develop and implement workshops and trainings that address mental health issues in creating awareness and preventive programs for the psycho-social support of the IMS.
  • Participate in the Field HR days and offer training to the IMS as part of creating awareness around MH and Prevention.
  • Participate in the regional mental health training conducted in the region.

Other responsibilities

  • Provide support to Missions in the region on a needs basis, including training and awareness.
  • Participate in meetings of the Human Resources department, as well as in some other meetings of the Field HR.
  • Participate in interdisciplinary working groups of the department.
  • Participate in the follow-up and reporting of activities and budgets.



  • A Bachelor’s degree in Clinical Psychology, Organization Psychology, or an equivalent qualification from a recognized institution.
  • Knowledge and experience in group management.
  • Fluency in English is required, and knowledge of French and a third language is an added advantage.


  • Psychologist with social and clinical experience with a minimum of three (3) years’ experience.
  • Experience in mental health interventions in conflict situations, violence and disaster
  • Work experience in the international context of MSF is an added advantage
  • Experience in emotional support/management of teams under crisis situations
  • Competencies

Technical Competencies

  • Training skills.

Behavioural/General Competencies

  • Principles.MSF’sCommitment to
  • Availability to travel and to work flexible working hours
  • Cross-cultural Awareness.
  • Results and Quality Orientation.
  • Service Orientation.
  • Planning and Organizing.
  • Initiative and Innovation.
  • People Management and Development.
  • Networking and Building Relationships.
  • Security Awareness and Management