Mercy Corps – Case Management for Nutrition Resilience (CMNR) Program Manager

Roles and Key Responsibilities:

• Provide technical leadership and guidance in the planning, assessment, and implementation of activities to strengthen case management for nutrition resilience, including improving multi -directional referral mechanisms to nutrition-specific and nutrition – sensitive services within and outside the program
• Lead the roll out and dissemination of updated guidance, standard operating procedures, and relevant job aids to facilitate case management for nutrition resilience at the household and community levels.
• Support the development of a multi-dimensional household case plan tool and process guide based on MC-Nawiri’s ‘Five Pillars of Nutrition Resilience’.
• Work closely with the M&E and Strategic Learning Teams to develop and lead the implementation of an adaptive learning plan for CMNR that will ensure gaps and opportunities are swiftly identified and used to continuously refine and contextualize CMNR strategy and implementation.
• Assess the existing case management processes and referral networks; ensure engagement of the county government teams in planning, and all steps of the CMNR processes.
• Work closely with the relevant County technical working groups for the coordination, networking, linkages, and communication among multi-sector actors in supporting case management for nutrition resilience.
• In coordination with technical leads, oversee development and implementation of strategies, approaches, and tools aligned to relevant national and County policies to strengthen case management for nutrition resilience among the relevant nutrition specific and nutrition sensitive stakeholders.
• Work closely with Newari technical leads, program field staff and stakeholders to build and strengthen collective capacity to implement, inform learning, and adapt CMNR approach including building capacity of frontline field staff.
• Identify, document, and share promising practices and lessons learned to inform capacity strengthening activities for frontline staff and stakeholders and program quality.
• Oversee quality improvement initiatives and learning exchanges related to CMNR with GOK and other relevant stakeholders.
• Develop scopes of work and oversee consultancies and short-term technical assistance as needed in relation to CMNR.
• Provide timely inputs to Nawiri weekly, quarterly, annual planning, monitoring, reporting, and budgeting processes.
• Promote a culture of accountability and learning through regular monitoring and learning visits; documentation of project results and impacts including media stories, promising practices, lessons learned and case studies among others.

ORGANIZATIONAL LEARNING 

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. Ensure that Community Accountability Reporting Mechanism (CARM) is operationalized within the Nawiri program to ensure the harmonization of messaging.

Working with the CARM focal points and MEL, ensure CARM is appropriately incorporated into overall implementation strategy and program activities including proactively informing program stakeholders of the program CARM feedback channels.

 ACCOUNTABILITY TO PARTNERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: Director of Implementation and Nutrition Resilience

Works Directly With: Chief of Party, Deputy Chief of Party, Health and Nutrition lead, GYSD Lead, REAP for Nutrition Program Manager, Monitoring and Evaluation Lead, Strategic Learning Lead, Program and Quality Lead, Institution and Systems Strengthening Lead, Communications Advisor, Field Program Staff, County government, USAID and support departments (Finance, HR and Operations). 

Knowledge and Experience

Basic Qualifications:

• Advanced university degree required, preferably in Nutrition, Public Health, Nursing or social work
• Minimum seven years’ experience in a project management role in relation to integrated management of acute malnutrition and/or nutrition or public health programming, including expertise in case management system and referral network design, assessment, implementation, monitoring and evaluation; familiarity with SMART survey, IMAM/ Health surge model and use of organizational network analysis in relation to referral networks a plus.
• Experience implementing IMAM protocols and multi – sectoral nutrition projects.
• Demonstrated ability to develop and test user-friendly guidance, tools and standard operating procedures for use at the health facility and community levels, and the ability to provide training, technical assistance and mentorship on their use.
• Experience working in both healthcare and community settings.
• Demonstrated ability to design and conduct training and mentorship programs for multi – disciplinary teams, CHVs and other community resource persons.
• Knowledge of GOK and USAID programming, process, guidance, and frameworks is strongly preferred.
• Experience in conducting data collection, data analysis and quality audits preferred.
• Capacity to work closely with, understand, and support diverse partners including but not limited to government actors, civil society, and faith-based organizations, as well as health care providers, other frontline nutrition – sensitive service providers, CHVs and community resource persons.
• Strong interpersonal skills and the ability to manage complex and sensitive organizational relationships, particularly between health facilities and community-based providers of social services.
• Strong analytical, negotiation and mentoring skills.
• Excellent written and oral communications skills in English.
• Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook; familiarity with network analysis software a plus.
• Demonstrated commitment to respect, equity, diversity, and inclusion including gender equality.

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