Full-time
NCBA Group
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Job Purpose Statement
- The role’s responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal end-to-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users.
Ideal Job Specifications
Academic:
- University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
- Proficient in use of relevant MS Office applications and statistical packages.
- Certification as a research analyst will an added advantage
- Experience design certification will be an added advantage
- Strong collaboration and agile mindset
- Analytical Skills
Desired work experience:
- At least 3 years working experience in a customer service environment and/or customer insights & analytics
- Familiarity with both quantitative and qualitative research methods
- + research best practices.
- Hands-on experience in building data-driven models and dashboards
- Knowledge of data protection act 2019
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