NCBA Group – Experience Designer.

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Job Purpose Statement

  • The role’s responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal end-to-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users.

Ideal Job Specifications

  • University degree Upper 2nd Class Honors or 3.0 GPA


  • Proficient in use of relevant MS Office applications and statistical packages.
  • Certification as a research analyst will an added advantage
  • Experience design certification will be an added advantage
  • Strong collaboration and agile mindset
  • Analytical Skills

Desired work experience:

  • At least 3 years working experience in a customer service environment and/or customer insights & analytics
  • Familiarity with both quantitative and qualitative research methods
  • + research best practices.
  • Hands-on experience in building data-driven models and dashboards
  • Knowledge of data protection act 2019

To apply




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