Old Mutual Kenya – Customer Service Officer/Underwriting Assistant General Insurance

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Job Description

The job holder will be responsible for enforcing underwriting controls to ensure quality underwriting and Business.


  • Enforce underwriting controls
  • Ensure clean and accurate data capture
  • Timely preparation of quotations and follow up
  • Debiting of premiums and processing of policy documents within set timelines
  • Processing and checking of underwriting Documents
  • Issuing & signing of Motor Certificates and Yellow cards
  • Ensure that work is done within the set standards of service and TAT
  • Give quality customer service to all clients.
  • Safe keeping of security documents.
  • Daily scanning and indexing of mails
  • Initiating motor valuation and follow up
  • Adherence to the credit control policy
  • Follow up renewals and ensure maximum retention of profitable accounts  
  • Timely processing refunds and follow up
  • 100% Adherence to the authority matrix
  • Ensure registry is fully maintained, orderly and up to date
  •  Ensure compliance of AML and PEP guidelines
  • Ensure cross sale and up sale opportunities are maximized
  • Perform any other duties as may be required by the management.


  • Underwriting skills and product knowledge
  • Customer service skills
  • Good Communication Skills
  • Computer Literate

QUALIFICATIONS (Academic, Professional, Experience)

  • Degree in a Business related course
  • Professional papers – ACII/AIK





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