Old Mutual Kenya – Telesales Consultant- I

Responsibilities:

• Follow set communication guidelines in addressing various customer issues.

• Developing in-depth knowledge of customer products and services to make
• suitable recommendations based on customers’ needs and preferences.
• Aggressively creating and pursuing new leads to ensure weekly and monthly individual targets are met.
• Initiating sales with potential customers over the phone.
• Managing sales pipeline and updating the team leader on progress
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers’ needs to generate repeat sales.
• Answering customers’ questions on the products.
• Calling existing and potential customers to persuade them to retain or purchase company products and services.
• Provide quotes to clients and potential clients.
• Follow set communication guidelines in addressing the needs and problems faced by customers.
• Qualify leads and follow up as appropriate.
• Continually meeting or exceeding weekly and monthly targets with respect to call volume and sales
• Place outbound calls to customers to promote new products and services.
• Ensure call records are properly stored and organized in a call center database.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Ensure daily shift call quotas and set targets are achieved.
• Provide periodic reports to company management on work activities.
• Upsell products and services to customers when providing telecommunication solutions.

Qualifications & Experience

Competences

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyze data and develop recommendations.
• Strong verbal and written communication skills
• Maintains a professional/customer service focus at all times.

Skills and competencies

• 1+ years Sales experience Preferred.
• 2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties.
• Business related degree
• Progress in Professional qualification in insurance e.g., ACII, COP preferred.
• Knowledge in customer service principles and practices
• Experience working in the Insurance industry preferred.

CLICK HERE TO APPLY

.

.

.