Oracle – Advanced Support Engineer (GenO-ACS)

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Job Description

  • The Advanced Customer Services (ACS) is a unit within the Oracle’s Customer Success Services Organization that enables long term support relationships with many of Oracle’s largest customers. Click (https://www.oracle.com/support/advanced-customer-services/) for more information about ACS
  • Advanced Support Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.
  • ASEs do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.
  • Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.

What you’ll do

  • Learn from experts and contribute to bring value to our customers leveraging on Oracle’s international network of experts.
  • Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
  • Contribute as a team member on customer projects together with Oracle experts and leaders.
  • Consult with clients to understand their business requirements and map them to our solutions and services.
  • Learn how to design solutions using Oracle leading technology and Consulting methods, tools, and best practices.
  • Support Customer relationships with ACS focused on collaborative, long-term partnerships. 
  • Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
  • Able to demonstrate time management.
  • Able to complete individual goals as well as work in a team environment.
  • Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
  • Professional demeanor.
  • Availability to work in scheduled out of hours operations when required.

What you’ll bring 

  • Bachelor degree or up to 2 years relevant experience.
  • Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure
  • Fluency in English.
  • Communication skills: You have an ability to collaborate and present concepts clearly.
  • Innovation: You’re open to new ideas and challenges
  • Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
  • Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.
  • Resilient and capable of working effectively under pressure.
  • Strong organization, negotiation, and planning skills
  • High energy: You’re optimistic, always eager to interact and influence people.
  • Teamwork: You’re a fantastic team player who also loves smashing individual goals.
  • Critical thinking: You’re a natural strategist who can analyze situations, identify issues, and solve problems creatively.
  • Love & passion for customer success.

What we’ll give you 

  • Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
  • Fun and flexible work for the ideal work-life balance
  • An inspiring, inclusive, and multicultural community that values fresh perspectives.
  • A buddy program: a senior expert will be assigned to work closely with you to help you making connections and learning the business.
  • World-class professional training from industry experts.
  • A defined career progression based on annual performance and personal development followed closely by a direct manager.
  • The opportunity to engage with a variety of customers in multiple areas.
  • Competitive pay and excellent benefits that will help you do your best work.





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