GE Healthcare – Order Operation Specialist

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Job Description Summary

  • You will be responsible for leading the execution of orders in East Africa and for activities and processes that help the sales organization achieve business objectives. You will be required to follow on any given order from booking to revenue recognition.

Job Description

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization (Ship Complete on Time)
  • Optimize Sales transfers
  • Ensure orders validation, compliance and approvals before Order Entry
  • Confirms customer requested date and Plan. The Backlog management
  • Own and update timely key dates using local operating mechanisms and reports
  • Reviews Weekly Business Sales
  • Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
  • Set up contract review with Finance/ Regional Manager – Daily follow up of customer credit documentation and inventory
  • Follow up on collections issues due to OM
  • Give shipping and billing instructions in accordance with contracts terms and condition
  • Follow shipment, installation, application via reports
  • Inventory management – Order Entry and backlog quality. Implement changes as required for each project followed
  • Provide root cause on defect analysis
  • Monitor and coordinate daily logistics traffic from warehouses

Qualifications/Requirements Required Qualifications:

  • Business/Logistic degree/or equivalent
  • 2 to 3 years’ experience in project management or order management
  • Fluent English
  • Customer Satisfaction Oriented
  • Team player Lead
  • Committed to deliver
  • Solution driven mind set
  • Ability to use Systems and work in a matrix environment
  • Adaptability and flexibility of using different backlog management tools  depending on the P&L
  • Good Understanding of the OM process
  • Proficient at understanding how the Order Configuration process works
  • Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools
  • Ability to keep contract moving forward
  • Good Product knowledge
  • Excellent Verbal and written communication •
  • Project Management
  • Transportation and Customs