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JOB DESCRIPTION.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel
- Taking bookings by phone, email or walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
REQUIREMENTS:
- Diploma / Degree or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills and Administrative skills
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Flexible regarding work schedules
- Ability to respond appropriately to diverse to diverse customers and guests (foreign languages added advantages)
Method of Application
If you are interested e-mail your resume to hr.tropical@sandies-resorts.com Cc: rmkenya@diamonds-resorts.com
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