Planhotel Hospitality Group – Front Desk Receptionist.

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  • Greeting guests on arrival to the hotel and making them instantly feel at ease 
  • Processing check-ins and explaining key facilities within the hotel
  • Taking bookings by phone, email or walk ins and recording all details in our online system
  • Providing advice and information about local attractions, restaurants and transport options 
  • Creating final bills at check-out and processing payments
  • Helping guests with special requests, for example wake-up services and taxi bookings 
  • Taking messages and passing them on to guests promptly
  • Dealing with guest complaints or issues in a timely and professional manner 
  • Liaising with housekeeping staff to ensure rooms are available for check-in


  • Diploma / Degree or equivalent 
  • Guest/customer relations experience, preferably in a hospitality environment 
  • Strong working knowledge of relevant computer software including MS Office and booking and payment systems 
  • Numeracy skills and Administrative skills 
  • Professional appearance and attitude 
  • Effective verbal and written communication skills 
  • Ability to handle stress and stay calm under pressure
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse to diverse customers and guests (foreign languages added advantages)

Method of Application

If you are interested e-mail your resume to hr.tropical@sandies-resorts.com Cc: rmkenya@diamonds-resorts.com