Safaricom Kenya – M-Pesa Africa – Fraud Manager

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What you will be doing

  • Developing and correlating insights on current and emerging mobile money fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls
  • Leading in the development and optimization of mobile money fraud rules and models in response to current and emerging fraud trends
  • Developing and maintaining/supporting systems for fraud detection and customer management
  • Analyzing and monitoring unusual data patterns that may indicate fraud/ unethical conduct
  • Providing support to other risk teams through data analysis
  • Integrating and optimizing automations with business systems and required data feeds aimed at improving detection ability and control environment
  • Setting up tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines
  • Sharing best practice between Fraud Management teams within M-Pesa markets
  • Collaborating with the various squads towards implementing short to medium term fraud controls
  • Actively participating in fraud reviews and other fraud monitoring initiatives
  • Conducting fraud risk assessments on M-Pesa products, services and systems and
  • Collaborating with the Compliance Solutions team to ensure timely and effective delivery of fraud management and other compliance solutions.

You will succeed in this role if you

  • Pro-actively adapt your own style and approach to build rapport, and work with others more effectively
  • Focus on achieving maximum performance and driving continuous improvement
  • Find creative ways to exploit opportunities and solve problems
  • Use data and research to make decisions that are competitively and financially robust
  • Respond flexibly to changing situations / user requirement specifications


  • A Bachelor’s degree in Computer Science, Software Engineering or a related Program
  • Certified Information Systems Auditor (CISA) Certification
  • Certified Ethical Hacker (SANs), AML certificate, IBM i2 Certificate or Grapa Fraud Detection Certificate will be an added advantage
  • Over 5 years of technical background in systems architecture/ systems development
  • Experience in either of the following technologies: C#, Java, PHP, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server, Android and iOs Development, Virtualization Using Docker, Linux and Windows Administration, ETL, ACL, Ms Office, Idea, And I2 Analyst Notebook, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure, Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, Technical documentation
  • Knowledge of Fraud will be an added advantage

What you can expect from us

  • We believe in a fair and robust interview process
  • We have a robust flexible total reward scheme
  • Dedicated support and mentoring/coaching
  • Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.





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