Solar Panda – Software Technical Support Specialist

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About Solar Panda

Solar Panda is a Canadian high-growth, clean-tech company providing home solar systems and appliances to customers in Kenya without access to electricity. Our loan-to-own model allows families to afford reliable electricity and life-changing appliances that can drastically improve their lives. Over 1 billion people in the world lack access to electricity, and we believe that access to electricity should be a right for everyone, everywhere.

Solar Panda is the fastest growing company ever in this industry and in less than 5 years is bringing light to over 1,000,000 Kenyans and adding hundreds of new customers each day.  We have 44 shops throughout Kenya, 300 full-time employees and over 1000 commission-based field agents.  And we are just getting started with plans to add new products and expand to additional countries.

About The Role

We are currently seeking a dedicated and knowledgeable Software Technical Support Specialist to join our team. This role involves providing high-quality technical support to our end-users (employees and sales agents), troubleshooting various software issues, and acting as a liaison between end-users and our development team. The ideal candidate should be fluent in both English and Swahili and capable of writing technical documentation in both languages.

Key Responsibilities:

  • Provide technical support to end-users, addressing and resolving software issues efficiently.
  • Troubleshoot technical problems involving software applications, systems, and services.
  • Communicate effectively with end-users to understand their issues and guide them through problem-solving processes.
  • Collaborate with the development team to report bugs, suggest improvements, and facilitate effective solutions.
  • Develop and maintain comprehensive technical documentation in both English and Swahili, ensuring clarity and accessibility for users and team members.
  • Conduct regular training sessions for users on new features and updates.
  • Stay updated on the latest industry trends and technologies to enhance support quality.


  • At least 2 years of experience in software technical support, with a strong background in troubleshooting and user support.
  • Fluency in both English and Swahili, with excellent communication skills and the ability to write technical documents in both languages.
  • Solid understanding of software systems, IT infrastructure, and common technical issues.
  • Experience working closely with software development teams.
  • Strong problem-solving skills and a customer-focused attitude.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.

If this position sounds like a good fit for you, please submit your cover letter and CV before 30th November 2023. Only shortlisted candidates will be contacted.  Kindly reference the job title in your application.