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Main purpose of job:
To schedule transport requests and support the Transport team in the daily running of the transport services.
Job holder will have a responsibility of making sure all transport requests are scheduled into the transport booking system, all drivers are informed of their itineraries and all administration handled effectively.
- Managing, coordinating and scheduling daily transport requests via online transport booking system.
- Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest.
- Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programs, weekend and holidays.
- Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
- Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
- Maintaining phone contact and/or use vehicle tracking system to maintain contact with the drivers as a means of ensuring smooth flow of operations.
- Work with security team on ensuring compliance of Security Policy for field trips.
- Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
- Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
- Responsibility for maintaining customer feedback database on transport services
- Coordinates monthly drivers meetings in consultation with Transport Manager
- Advising the Transport manager on drivers’ performance and behavior.
- Identifying areas for process improvement and contributing to strategies for operational efficiency e.g. optimization of fleet management system capabilities in relation to transport bookings.
- Monitor taxi usage by ensuring appropriate and optimal utilization of taxi resources in accordance with the transport policy.
- Monitoring and evaluation of taxi services contract performance to ensure compliance with set KPIs and customer satisfaction.
Essential qualifications, skills and experience 1
- Experience in transport planning-rostering and scheduling & good IT skills
- A Diploma or it’s equivalent
- Possess good oral and written communication skills
- Evidence good customer service skills including ability to handle difficult customers while working under pressure
- Experience working with fleet management systems (FMS)
Desirable qualifications, skills and experience
- Have previous first-hand experience of supervising a large team of drivers in a busy environment.
Required behaviours
- Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
Application Deadline : 23rd November 2023
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