British High Commission Nairobi – Transport Planner

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Main purpose of job:

To schedule transport requests and support the Transport team in the daily running of the transport services. 

Job holder will have a responsibility of making sure all transport requests are scheduled into the transport booking system, all drivers are informed of their itineraries and all administration handled effectively.

  • Managing, coordinating and scheduling daily transport requests via online transport booking system.
  • Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest.
  • Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programs, weekend and holidays.
  • Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
  • Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
  • Maintaining phone contact and/or use vehicle tracking system to maintain contact with the drivers as a means of ensuring smooth flow of operations.
  • Work with security team on ensuring compliance of Security Policy for field trips.
  • Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
  • Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
  • Responsibility for maintaining customer feedback database on transport services
  • Coordinates monthly drivers meetings in consultation with Transport Manager
  • Advising the Transport manager on drivers’ performance and behavior.
  • Identifying areas for process improvement and contributing to strategies for operational efficiency e.g. optimization of fleet management system capabilities in relation to transport bookings.
  • Monitor taxi usage by ensuring appropriate and optimal utilization of taxi resources in accordance with the transport policy.
  • Monitoring and evaluation of taxi services contract performance to ensure compliance with set KPIs and customer satisfaction.

Essential qualifications, skills and experience 1 

  • Experience in transport planning-rostering and scheduling & good IT skills
  • A Diploma or it’s equivalent
  • Possess good oral and written communication skills
  • Evidence good customer service skills including ability to handle difficult customers while working under pressure
  • Experience working with fleet management systems (FMS)

Desirable qualifications, skills and experience 

  • Have previous first-hand experience of supervising a large team of drivers in a busy environment.

Required behaviours 

  • Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together

Application Deadline : 23rd November 2023