Turnkey Africa Kenya – Software Business Analyst Internship.

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  • You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.


  • Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts

Delivery Role Responsibilities

  • Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.
  • Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
  • Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios
  • Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work

Support Role Responsibilities

  • Incident Management: – Assist in first line diagnosis of incident/service request details
  • Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Incident Management: Assist in keeping users informed of progress & solution provided
  • Incident Management: Assist in closing all resolved incidents, requests, and other calls
  • Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.


  • Broad, generalist knowledge of core elements or concepts within their role
  • Focus on learning existing tools, resources, and processes at Turnkey Africa


  • Develops productivity skills by learning and refining working style and time management
  • Capable of taking well-defined sub-tasks and completing them

Leadership & Communication

  • Effective in communicating progress to the team
  • Asks for and accepts feedback graciously; eager to find ways to improve

Behavioral Competencies

  • Teamwork & Communication-Values team success over individual success
  • Curiosity & Passion -Continuously improve (self and team)
  • Professionalism & Passion -Holds yourself and others accountable
  • Customer Focus- Thinks about the business impact

Skills and Qualifications:

  • A degree-level qualification in information technology, computer science, or similar are highly regarded in this field
  • Have certification in information technology or software Business analysis
  • Knowledge of Insurance and/or accounting will be an added advantage
  • Understanding of software development methodologies
  • Understanding of business process modeling
  • Demonstrated ability to define requirements, design, configure, and test software products
  • Experience with TurnQuest Insurance Suite will be an added advantage

To apply




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