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ABOUT YOU
- You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.
ROLE SUMMARY AND RESPONSIBILITIES
- Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts
Delivery Role Responsibilities
- Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.
- Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
- Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios
- Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work
Support Role Responsibilities
- Incident Management: – Assist in first line diagnosis of incident/service request details
- Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales
- Incident Management: Assist in keeping users informed of progress & solution provided
- Incident Management: Assist in closing all resolved incidents, requests, and other calls
- Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
Knowledge
- Broad, generalist knowledge of core elements or concepts within their role
- Focus on learning existing tools, resources, and processes at Turnkey Africa
Delivery
- Develops productivity skills by learning and refining working style and time management
- Capable of taking well-defined sub-tasks and completing them
Leadership & Communication
- Effective in communicating progress to the team
- Asks for and accepts feedback graciously; eager to find ways to improve
Behavioral Competencies
- Teamwork & Communication-Values team success over individual success
- Curiosity & Passion -Continuously improve (self and team)
- Professionalism & Passion -Holds yourself and others accountable
- Customer Focus- Thinks about the business impact
Skills and Qualifications:
- A degree-level qualification in information technology, computer science, or similar are highly regarded in this field
- Have certification in information technology or software Business analysis
- Knowledge of Insurance and/or accounting will be an added advantage
- Understanding of software development methodologies
- Understanding of business process modeling
- Demonstrated ability to define requirements, design, configure, and test software products
- Experience with TurnQuest Insurance Suite will be an added advantage
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