West Indian Ocean Cable Company – IT & Systems Support Engineer.

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Department: IT & Systems

Reporting Line: IT Manager

Job Objective:

The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.

Key Duties & Responsibilities:

  • Act as the primary contact for all internal IT helpdesk support requests
  •  Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems
  • Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls
  • Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
  • Contact and collaborate with software and hardware vendors to solve technical issues as needed
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis
  • General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity
  • Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)
  • Own issues through resolution, escalating to appropriate support member/team when necessary
  • Onboarding administration
  •  Prepare new hire hardware for deployment
  • Educate new hires on new software and technology related procedures to secure a swift
    onboarding process
  • Conduct orientation and guidance to users on how to operate new software and computer hardware
  •  Improve IT operations by conducting system analysis and recommending changes in policies and procedures
  • Create documentation to provide guidance on use of various platforms and for frequently asked questions
  • Oversee the allocation, replenishment, and maintenance of IT stock inventory

Minimum Qualifications:

  • BSc. Computer Science/Engineering or equivalent
  • At least two years hands on experience in system administration and support

Experience & Skills:

  • Strong analytical, debugging, and problem-solving skills
  • Office 365 Administration and support
  • Strong knowledge of Windows. Linux knowledge is a plus
  •  Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security
  •  Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are
    a plus
  • Experience with basic troubleshooting and network concepts with a fundamental understanding
    of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling
  • Strong documentation and communication skills
  • Ability to work with limited supervision and stay focused while performing repetitive tasks
  • Ability to follow through and execute on assigned tasks
  • Work well with geographically diverse teams and users
  • Scripting experience, Programming is a plus
  • Cybersecurity experience is a plus


  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personal excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Ability to work under pressure, multi-task and think creatively
  • Efficient time management, fast learner in a fast-paced dynamic environment
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Passion for technology and innovation
  • Ability to prioritise tasks and learn in a fast-paced environment
  • Excellent oral and written communication skills

Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for application is 31st January 2023. Applications should be sent to hr@wiocc.net indicating the job position in the subject line.