Wisen HR Services – Tour Consultant

Location: Kilimani, Nairobi

Our client, a tours and safaris company, is recruiting a Tour Consultant to join their company. 

Job summary: Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.

Key responsibilities and duties:

• Market and sell tour packages to clients / agents.

• Organize safaris for clients who include FIT or GIT and excursions.

• Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.

• Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.

• Itinerary planning.

• Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.

• Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.

• Ensure that confirmation is received and booking finalized to the client’s satisfaction.

• Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.

• Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.

• Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.

• Coordinate transport and brief the driver guides

• Meet and greet / brief clients on arrival and departure.