World Food Programme (WFP) – Product Manager.

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

Job Title: Product Manager

Type of Contract: Regular Consultant (CST) Level II

Division: Solution Delivery (TECD), Information Technology Division 

Duty Station: Nairobi, Kenya

Duration: 11 months



The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting.

The Technology Division of WFP partners with units across the organization to digitally transform WFP. We design, develop, enhance and maintain a variety of digital products. The Digital Solutions Delivery Branch (TECD) oversees solution delivery activities, covering both the introduction of new products as well as the evolution of existing ones. Each product being delivered has a Product Manager.   

The Global Payment Solution (GPS) Product Manager has expertise in agile delivery and product management. They pursue success for automation services, removing impediments and creating high-performance teams to achieve business results. They are responsible for end-to-end delivery, ensuring the team is delivering demonstrable value on every iteration.

Reporting to the Head of Field Products, the Product Manager works with the business and TEC to ensure the seamless integration of the Service Gateway with ITS, WSS and WINGS, with the overall aim of improving the automation of the workflows in Finance.


  • Proactively engage and interact with the Head of Automation to propose process optimizations through automation tools;
  • Oversight of delivery of prioritised automation requests;
  • Manage business expectations in delivery and oversee success of process automation, seeking ongoing opportunities to support or increase business value;
  • Coordinate management of progress, assessing impact of challenges or delays, identifying solutions and escalating issues to the attention of the Head of Automation and Automation Working Group where necessary;
  • Coordinate initial analysis of requests to identify and propose appropriate tool selection;
  • Oversee and coordinate the solution delivery of the automation tools within TEC;
  • Create and maintain the Improvement Canvas outlining the vision of the product;
  • Create and maintain the Product Roadmap outlining the evolution of the product;
  • Present the Product Roadmap for endorsement to the TEC Demand Assessment Board (DAB), when updated;
  • Manage the product budget, and prepare cost estimates based on the IT Solution Architect’s high- level effort estimates;
  • Keep track of the consumption of purchased time-and-materials quotas;
  • Provide guidance to vendors concerning the submission of consumption reports and invoices;
  • Approve consumption reports for the insertion of the corresponding Service Entry Sheets;
  • In collaboration with the TEC’s Head of Sourcing, create and renew Purchase Orders;
  • Report periodically on progress to the portfolio board, informing them of any issues/risks requiring attention. Identify and escalate issues that could affect the product outcomes, timeline or budget.
  • Any other duties as required.


  • A well-defined service vision and up-to-date product roadmaps fully aligned with business roadmaps and the needs of end-users.  
  • Digital services operating within the defined target KPI values.
  • A high level of satisfaction of the Stakeholders, IT Solution Architects, and Development Teams in relation to soft-skills such as effective communication, conflict management, strategic contributions to product’s success, leadership skills, etc. 
  • Contribution to improvement of shared processes and tools.
  • Build strong partnerships to mobilize resources and implement process automation



University degree in Business Administration, Information Technology or related fields. 


  • Minimum six years post graduate experience with product/project management, and a proven track record of planning, leading and executing related projects.
  • Working experience with service management tools and automation tools.
  • Experience in coordinating integration activities between corporate platforms.

Technical Skills & Knowledge:

  • In-depth knowledge and experience with Agile and Scrum.
  • Knowledge of Product and Project Management methodologies and tools. 
  • Experience gathering business and user requirements. 
  • Ability to influence cross-functionally to manage projects within a matrix environment. 
  • Ability to manage budget, resources and risks.
  • Ability to manage Stakeholders also at senior levels. 


  • Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.


WFP offers a competitive compensation package, which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our Work” and “Countries” to learn more about WFP’s operations. 


Deadline for applications: 8 December 2022 at 11:59pm Rome time (CET/CEST)

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


Saving lives, changing lives




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