Job Category: Customer Service
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Wananchi Group – Shop Customer Service Representative.
Department: Customer Experience Location: Nairobi Employment Status / Type: Permanent Position Reporting to: Team Leader – Shops Manages Others: No Job Purpose / Summary: Shop CSR is responsible in providing professional and focused customer service both internally and externally. Reporting to the Shops Team Leader, the shop CSR will be responsible for: Customer Support: Customer visits shop with query/complaint, CSR attends […]
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Mount Kenya University (MKU) – Customer Service Assistant.
Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational […]
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Ericsson – Head of Service Delivery.
About this opportunity We are looking for a Head of Service Delivery (HoSD) for customer based in Kenya in Digital Services (DS) Customer Unit (CU) South-East Africa (SEA) whose profile fits the expectations listed below. As the overall HoSD, the successful candidate will have full execution accountability, strong customer focus, commit to add-on sales and […]
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Zamara Kenya – Call Center Representatives.
The Zamara Group is a diversified financial services business specialising in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in six countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 27 years. Since its inception, the firm has significantly grown in terms […]
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Influx – Call center representative/Customer Support Agent.
Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Essential […]
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AZA Finance – Customer Service Manager.
Description AZA Finance is the largest non-bank in Africa and an established provider of Payments, FX and Treasury providing cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting-edge technology with our proprietary technology, AZA Finance is able to significantly lower the cost and increase the speed of […]
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Kuscco Limited – Customer Care Officer.
JOB REF: CCO 004/2022- CUSTOMER CARE OFFICER Duties /Responsibilities Ensure provision of quality service to customers Handling various routine inquiries received by phone and emails from internal and external stakeholder (Telephone management) Directing queries to relevant officers and ensuring that feedback is promptly given Assist clients/members with completing documentation as may be required and opening […]
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CIC Insurance Group – Customer Experience Officer.
To provide general customer service in respect to all lines of business for all CIC subsidiaries. PRIMARY RESPONSIBILITIES: Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy; Conduct out-bound communication to CIC stakeholders, and […]
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Poa Internet – Head of Field Services.
About Poa Internet Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in […]
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Kenya National Commission for UNESCO (KNATCOM) – Customer Care Assistant.
Job Title Customer Care Assistant Grade KNC 10Place to Work Nairobi Reports To Manager, Corporate Communication Purpose of the Job The Customer Care Assistants are the first point of contact for the Commission’s customers. The responsibility of Front Office Officers is to respond to customer requests, avail communication materials and information upon request, register visitors, […]