Developing and Improving Customer Service Procedures, Policies and Standards for the customer service department and the company.
To monitor and coordinate installation and maintenance of systematic & professional training and recruitment mechanisms that fully, develops and maintain productivity of Agency Force, in order for the Company to achieve its targets in ordinary life business and grow its market share.
Provide upscale Customer service experiences by resolving ALL Grievances in real time.
Responsible for calming down irate clients that cannot be handled at the reception, directing patients and clients to their respective and managing patients queue to ensure no or minimal.
Make outbound calls to interested farmers to accurately capture their profile in the system, including a detailed registration survey.
Primary function is to be a team player and demonstrate passion for brand development through constant and consistent delivery of exceptional sales per product.
Under the overall supervision of the Head of the IOM Migration Health Assessment Center (MHAC) Nairobi and the direct supervision of the Senior Customer Care Assistant.
The Associate is expected to support the FLOs in running their Fresh Life Toilets (FLTs) successfully, ensure hygiene and cleanliness standards are maintained and secure annual renewal commitments and payments from the FLOs.
Customer Support Agent will primarily be responsible for supporting the M-TIBA customer through various customer support channels and ensuring they are properly supported, and issues resolved.
The role is responsible for Customer Service Management across a number of markets within the Africa region served by the Diageo Enterprise Operations.