The holder of this position will be provide technical support for day-to-day operations of the Learning Management System, and support training sessions on the use of various digital assets in the eLearning program.
Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group
Be responsible for IT Purchases by conducting market research, contacting vendors, gathering prices, preparing summary reports, presenting to supervisors, gathering approvals and proceeding with purchasing of products
The IT Support Specialist is responsible for providing support to the IT Deployment Lead during the deployment of Upfield’ s new technology and post go live support.
The IT Support Specialist will be responsible in providing the necessary support to staff in the Nairobi office and extend assistance to other CAH offices (Rwanda, Burundi, DRC and Cameroon) either in their local time zone via on-site or remote-control methods