Wasoko – Director of Fulfilment.

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About the Role

  • This position is a key member of the leadership team responsible for overseeing warehouse operations across the region. The role will be the custodian of Health & Safety and accountable for inventory integrity, order fulfilment and the movement of goods in and out of the Fulfilment centers with the objective to develop a customer-centric culture in all that we do within our facilities.
  • Reporting to: Head of Logistics Operations

Roles and Responsibilities

  • Ensure superior customer experience through a perfect order that is delivered in full and is on time.
  • Oversee a network of 50 Warehouses across 6 Countries with 15% – 20% Growth MOM
  • Lead and Educate Country and Branch Managers in identifying key performance improvement indicators, targeting opportunities for improvement, adopting best practice processes and successfully executing improvement initiatives.
  • Actively participate in the recruitment and hiring process, ensuring we always attract and retain the best talent.
  • Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Safety, Quality, Productivity and Customer Service.
  • Ensure the company’s physical assets (building, equipment, inventory, etc.) are properly controlled, maintained, protected and utilised. Drive process improvements to continually improve fulfilment efficiencies.
  • Own the overall performance visibility for the fulfilment team versus targets set m-o-m/ q-o-q. Engage closely with initiative owners to ensure target completion can be achieved on time.


  • Degree (Bachelor/Masters) in Supply Chain Management, Project Management, Business, Logistics Operations, or related field
  • 8-10+ years of experience in Operations Management, Logistics & General Management with a data-driven and analytical focus
  • A good understanding of fulfilment center and transport operations with a regional span of control
  • Track record of leading and inspiring a team of individuals to work collaboratively and continuously improve results
  • Solid team player with a Customer First mindset
  • Strong attention to detail, analytical mindset and systematic problem-solving skills
  • Self-motivated and desire to learn and seek new challenges
  • Ability to influence others, including key stakeholders in the wider business
  • Power BI/Tableau Proficiency advantageous
  • WMS – Manhattan Scale or similar proficiency advantageous
  • LMS – Loginext or similar proficiency advantageous

To apply




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