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Your Role
The National Key Account Manager Consumer and Hi-Tech maintains a direct selling role with East Africa Cluster based key accounts in the Consumer Vertical: • Develops a mix of global and local accounts with a pre-defined portfolio by liaising with counterparts in other Regions, the Global industry champion and all business field stakeholders in East Africa Cluster. • Develops industry specific business development competence in East Africa Cluster. • Directly responsible for upselling and cross selling across all Kuehne+Nagel services on all accounts within the assigned Vertical and contributes overall knowledge and market intelligence
Your Responsibilities
- Develop industry specific business development competence in East Africa Cluster.
- Retain and grow the value of the key customers in terms of:
Overall turnover improvement,
Opportunity development of all Kuehne +Nagel’s core services,
Engagement of key customers in any of Kuehne+Nagel’s new product development efforts Maintain/grow profitability of key customers
- Pro-active contribution to the regional monthly Key Account Manager calls.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives, ensure all information related to the key customers is current and accurate in the Kuehne+Nagel Customer Relationship Management system and that all visibility is maintained for the benefit of all stakeholders.
- Operate as the lead point of contact for any and all matters specific to your customers, build and maintain strong, long-lasting customer relationships and liaise and meet with operations on customer’s requirements.
- Identify service issues, initiate corrective action and ensure issues are resolved timeously, attend industry specific conferences and events.
- Develop a trusted advisor relationship with key customer stakeholders, communicate clearly the progress of monthly/quarterly initiatives to relevant stakeholders.
- Forecast and track key account metrics.
Your Skills and Experiences
- Bachelors / First University Degree (Minimum)
- Experience in a global, regional or national key account capacity, with a proven record of business development
- Experience within the customer vertical
- Supply chain management experience, including extensive understanding in 4PL.
- International forwarding and logistics knowledge
- Have operational experience in one of the core transportation modes being sold
- Have conducted sales leadership workshops, whiteboard sessions with customers, or process review processes with global customers.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
- Moderate level of computer literacy
- Excellent listening, negotiation and presentation skills
- Have proven verbal and written communications skills,
- Collaboration with teams with diverse cultural backgrounds
- Other Degree / Diploma (Preferred)
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About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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