University Of Nairobi – E-Learning Content & Support Officers.

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eLEARNING CONTENT & SUPPORT OFFICERS, HEALTH STRAT CDC MESIS PROJECT, PRINCIPALS OFFICE, CHS AD/4/108/21 (4POSTS) (CHS)

The Position

Reporting to the eLearning Coordinator and the LMS Manager, the eLearning Content & Support Officers shall provide technical assistance to end users of the learning managing system and content support to ensure the online teaching and learning processes for the college run effectively and optimally. The position, as a part of the LMS Help Desk team, will address, troubleshoot, and document Level 1 through Level 3 LMS support while providing topnotch customer service, and expert technical assistance. Additional responsibilities include conversion and/or updating of online content to suit the requirements of the subject matter experts and testing online content before it is launched for learner uptake

Responsibilities

  • First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
  • Upload, publish, and test eLearning content to ensure proper functionality
  • Add or edit entities in the system (users, activities and resources, plugin configurations, calendar management, etc.).
  • Setup and configure new courses as per the relevant requirements
  • Perform monitoring of course elements and recommend engagement strategies for courses.
  • Create online course content using authoring tools as per instructions given
  • Support online course content development and updating/improving of course content on the LMS.
  • Assist with the updating and general maintenance of the LMS website.
  • Escalate technical bugs and other system issues from identification through resolution
  • Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage
  • Maintain the integrity of all data on the LMS
  • Any other duties that may be assigned by the eLearning Coordinator and the LMS Manager.

Required Qualifications & Experience

  1. Bachelor’s degree in Information Technology, Instructional Design, Education, or related field.
  2. Minimum experience of 1 year in content conversion or technical support services.
  3. Experience in authoring online content using tools like Articulate or Adobe Captivate
  4. Experience with Adobe Creative Suite or Apple Final Cut Pro video or Camtasia Studio and audio production software
  5. Familiarity with the compliance requirements of an academic institution environment.

Required Skills, Knowledge and Abilities

  • Strong computer skills, including a high level of comfort with webbased applications
  • Knowledge of Moodle Learning Management System, including course content management and user administration.
  • Web and graphic design skills
  • Good communication skills and excellent in time management.
  • Good analytical and report writing skills

Terms of appointment

This a position whose tenure is one (1) year contract renewable based on performance and by mutual consent. The salary is negotiable depending on the level of education and work experience.

NOTES

  1. Applicants should email their application letters and certified copies of certificates and CV giving details of their qualifications, experience and 3 referees indicating their telephone contacts and email contacts.
  2. Applications and related documents should be addressed to The Principal, College of Health Sciences and forwarded through the applicants’ heads of departments, where applicable.
  3. Applicants should state their current designations, salaries and other benefits attached to those designations.
  4. The application letter must bear the reference code as shown in the advertisement.
  5. Applications should be emailed to recruitecsohppoc@uonbi.ac.ke

CLOSING DATE: WEDNESDAY, MAY12, 2021.

THE UNIVERSITY OF NAIROBI IS AN EQUAL OPPORTUNITY EMPLOYER.ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED

https://www.uonbi.ac.ke/jobs

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University of Nairobi

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