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Mastercard Foundation – Senior Network Administrator.

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ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators, young people, and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful. 

UNDERSTANDING CANADA PROGRAMS AT THE FOUNDATION

The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways. The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 30,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.

As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities. We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation. The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.

The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation. While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.

If you are an experienced Network Administrator looking to increase your impact, read on!

THE OPPORTUNITY

Reporting to the Lead, Infrastructure Technology, the Senior Network Administrator will play a critical role coordinating the design, installation and connectivity of network & security architectures to ensure the stable operation and growth potential of the Foundation’s IT infrastructure assets.  Responsible for providing extensive technical expertise in all network/communications hardware, software, security, and operational components across multiple communications platforms. This role will also work externally facing with The Mastercard Foundation’s external partners and technology providers.

WAYS YOU CAN CONTRIBUTE

  • Design and implement best practice solutions for short and long-term strategic plans to make certain network capacity meets existing and future requirements.
  • Monitor and analyze network performance across the organization’s LANs, WANs and wireless deployments, ensuring the stable operation and efficient performance of company networks, including remote access and security perimeter.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
  • Perform on-site analysis, diagnosis and resolution of complex network and security problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
  • Develop and implement policies, procedures and associated training for network resource administration and appropriate use along with establishing connectivity and uptime service level agreements.
  • Provide off-hour support on a rotation basis for the corporate network infrastructure (LAN/WAN/VoIP/Network Services/etc) and security.
  • Work closely with the Lead IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability, visibility, and overall improvements to the user experience.
  • The Partner will have the opportunity to influence network and infrastructure decisions and be the voice of the end users within the technical meetings and will also serve as the touch point for staff for issues with local suppliers like Mobile Service Providers or hardware resellers.
  • Monitor IT services to ensure they are consistent, reliable, and securely delivered through active monitoring of error logs and user-reported issues.
  • Support and monitor local vendors contract and service levels provided to the Staff members. Ensure Staff are satisfied with local technology service providers.

WHO YOU ARE

  • Bachelor’s degree or diploma and/or certificate in IT-related fields, or in another field but with deep technical knowledge of network administration or equivalent experience.
  • 5+ years’ relevant experience supporting network infrastructure and telecommunications technologies, including vendor management, legacy system transformations, and technology hardware evaluation and implementation.
  • Possesses a senior level of network and infrastructure expertise coupled with a high degree of business acumen to understand business strategy and initiatives and relate it to technology needs.
  • Experienced in networking and systems administration with exceptional analytic and troubleshooting skills for solving problems.
  • Previous experience analyzing KPIs that measure infrastructure capacity and performance is an asset.
  • Ability to manage vendors and ensure quality and SLA standards are being met.
  • Identify opportunities for efficiencies and cost reductions through new technology and/or the leveraging of technology across the organization.
  • Experience working with traditional on-premise and cloud networking & telecommunications technologies.
  • Advanced knowledge and certifications relating to LAN technologies and hardware including switching, routing, wireless and unified communications, ASA, and ISE; DNS/DHCP, SD-WAN and threat protection/prevention. Protocol analysis, and application performance management considered an asset.
  • Advanced knowledge of Fortinet solutions – Fortigate, Fortiswitch, Fortiwifi, Fortimanager, Fortiauthenticator and Fortimail.
  • Curious and passionate about how existing and emerging technologies and service providers can be utilized to improve existing user experience.
  • Excellent customer service skills, self-motivated with strong attention to detail.
  • Effective priority management skills with the ability to work well in a high-pressure environment.
  • Ability to translate complex technical terminology into a user friendly, understandable, non-intimidating format.
  • Ability to work in a team environment.
  • Ability and availability to provide extended hours and off-hour support.
  • Possess good communication (written & verbal) and presentation skills with the ability to articulate information to a variety of constituents across cultures
  • Exceptional analytic and troubleshooting skills for solving problems with efficiency and calm.
  • Demonstrates strong communication, presentation, and negotiation skills in complex environments with an aptitude for diplomacy.
  • Intellectually curious and flexible, is comfortable with ambiguity and high level of stress.
  • With strong ability to proactively address issues, a self-starter, and a self-learner.
  • Vendor management and negotiation skills. Experience managing technology services providers is an asset.
  • Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
  • A team player who can work in a fast paced, ever-changing environment.
  • You have a commitment to the Mastercard Foundation’s values and vision
  • Ability to travel occasionally to attend meetings and conferences as required

CLICK HERE TO APPLY

Deadline for Applications is June 24,2022.

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